1. Log in to Zoho Mail account with administrator credentials.
   
2. Click the Settings icon (  ) in the upper right area.
   
3. Click Email Forwarding under Mail Accounts on the Settings page.
   
4. Enter the Zoho Desk support email address and hit Enter. (i.e: support@mycompany.zohodesk.com).
   
5. Zoho Mail will send a verification email to your support email address.
   You can find this email created as a ticket under the [Open Tickets] View in Zoho Desk. 
6. Open the ticket to complete the verification process. 
   

1. Log in to Gmail account that you want to forward from.
   
2. Click the Gear icon (  ) in the upper right area and select Settings.
   
3. Click the Forwarding and POP/IMAP tab.
   
4. In the Forwarding section, select Add a Forwarding Address.
   
5. Enter the Zoho Desk support email address. (i.e: support@mycompany.zohodesk.com).
   
6. In the confirmation pop-up window, click Proceed.
   Gmail will send a verification email to your support email address.
7. Log in to your Zoho Desk account and click the Open Tickets View.
   You should see a ticket with Gmail Forwarding Confirmation in the subject line.
8. Open the ticket and copy the Confirmation code.
   
9. Go back to your Gmail account and paste the code in the new box under Forwarding:
   
10. Click Verify.
    
11. Click the new option, and check that Forward a copy of incoming mail is selected.
    
12. Click Save Changes.

Google workspace email group

1. Sign in to the Google Admin Console.
   
2. Click Apps, then click Google Workspace >> Gmail.
   
3. Click Default Routing, to add a new route.
   
4. Click Configure or Add Another Rule.
   
5. Click Add Setting.
   
6. From the drop-down list, specify Single Recipient and enter your support email address (i.e., support@mycompany.com).
   
7. In the [If the envelope recipient matches the above] section, select Modify Message from the drop-down list.
   
8. Check the Add custom headers option.
   
9. Click Add and enter a custom header for X-Orig-To (i.e., support@mycompany.com).
   This way, your agents can know that an email was routed.
10. Check the Change envelope recipient option.
    
11. Enter the Zoho Desk email address in the Replace recipient field (i.e., support@mycompany.zohodesk.com).
    
12. In the [Options] section, select Perform this action on non-recognized and recognized addresses.
    
13. Click Save.