Google Play Reviews for Zoho Desk Extension
Requesting and responding to customer feedback is vital for building a successful mobile app. It helps you know what can be improved and what isn't working. But the process doesn't stop there! Feedback must be a two-way conversation to let your customers know that they're valued. When customers feel that their feedback is appreciated, they are more willing to engage and feel more connected to your app.
This extension helps you close the feedback loop by making it easier to view and respond to customer reviews of your Google Play app right inside Zoho Desk. You can create tickets out of user reviews and reply to them just like you would for regular tickets. Your ticket replies get added as replies to the reviews in the Play Store app.
Key Features
- Send app reviews to the relevant team by mapping departments within Zoho Desk to the related apps in the Play Store.
- Track all reviews of a particular app on a single ticket or create a separate ticket for each review.
- Since Zoho Desk provides connections to the Play Store as a ticket channel, you will be able to set up automation, create reports, and more.
Installing the Extension
The Google Play Reviews extension can be installed from the Zoho Marketplace or your Zoho Desk account.
To install the extension:
- Log in to your Zoho Desk account with Administrator privileges.
- Click the Setup icon (
) > Integrations > Marketplace.
- Search for 'Google Play Store Reviews' in the search bar on the right-hand side of the screen.
- Select the Google Store Reviews for Zoho Desk extension and click Install.
- Click Install on the Confirm Installation window.
You will land on the General Settings page. - On the General Settings page, do the following:
- Select the department where you would like to create tickets from user reviews.
- Select the channel type or enter a new channel that represents such tickets.
- Specify the profiles whose agents can access this extension.
- Agree to the Terms of Use.
- Click Install.
- Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
- Click Authorize again in the pop-up window.
A new authentication dialog will open in a pop-up window. - Enter the Client ID and Client Secret from your Google Play Console.
See section below for details about how to generate these strings. - Click Save inside the window.
- Enter the credentials of your Google account.
- Click Allow to grant permission to zoho.com to view and manage your Google Play developer account.
- Click Allow again to close the authentication window.
You will land on the Preference page. - On the Preference page, do the following:
- In the search box, enter the Package Name of your android app and click Enter.
The app settings panel will appear. - Select the department where you would like to create tickets from this app.
- Select whether you want to track all reviews of a particular app on a single ticket (App as Ticket) or create a separate ticket for each review (Reviews as Tickets).
- Click Save.
- Voila! You are now ready to track the app's reviews as tickets in Zoho Desk.
Generating Client ID and Secret
One of the primary requirements to install the extension is entering the client ID and the client secret from your Google Play Console. Perform the following steps to generate and submit them in Zoho Desk.
To generate a client ID and client secret:
- Sign in to the Google Cloud Platform Console using a Google Account.
- From the Dashboard page, select a project from the drop-down list at the top of the page.
- Click the
icon in the upper-left to open the left nav.
- Select APIs & Services.
- From the APIs and Services page, click OAuth content screen on the left panel.
- On the OAuth consent screen page, do the following:
- Under Authorized domains, enter zoho.com and then press enter to add it.
- Under Scopes for Google APIs, click Add scope.
The resulting dialog lists the scopes for APIs you've enabled in the Cloud Platform. - Select Google Play Android Developer API from the list and then click Add.
- From the APIs and Services page, click Credentials on the left panel.
- From here, click on the Create credentials button, and then click OAuth client ID.
- Select Web Application from the Application Type list, and you will then be prompted to give a Name for this OAuth client ID.
- Add https://flow.zoho.com under Authorized JavaScript origins.
- Add https://flow.zoho.com/oAuth/callBack under Authorized redirect URls.
- Click Create and make a record of your client ID and client secret.
You will need to enter these credentials in the extension setup page to complete authorization.
Now you need to link your service account to your Google Play Developer Account.
Perform the following steps to link them up:
- Access your Google Play Developer account and click on Settings, then API access.
You should now see the project you created in the Google Cloud Platform console. - Click Link corresponding to the project to link it to your Google Play Developer Console.
Uninstalling the Extension
You can uninstall the Google Play Reviews for Zoho Desk extension at any time. Once uninstalled, your agents cannot track app reviews from inside Zoho Desk.
To uninstall the extension:
- Go to Setup > Integrations > Marketplace.
- In the Marketplace page, select the Installed Extensions tab.
- Choose Google Play Reviews for Zoho Desk from the list of extensions.
- Click the More Actions icon (
) at the upper-right corner of the Google Play Reviews extension setup page.
- Select Uninstall Extension.
- Click Confirm to uninstall the extension.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
App Store Reviews for Zoho Desk Extension
Building a successful app requires you to continually gather customer feedback. Only your customers can truly tell you what they need from your app. However, gathering input is not enough on its own. Whether the feedback is positive or critical, ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...FAQs: Zia powered by ChatGPT and ChatGPT for Zoho Desk extension
How is Zia's integration with ChatGPT useful for my business? The power of generative AI (ChatGPT) coupled with Zia's capabilities can bring a spectrum of benefits to the customer support processes in businesses Contextual responses to tickets: Zia ...Google Calendar Extension for Zoho Desk
The Google Calendar extension for Zoho Desk lets you create calendars and events in Zoho Desk and sync them with Google Calendar. You can now schedule, edit, or cancel events in Google Calendar from Zoho Desk. This extension also lets you set ...The ChatGPT for Zoho Desk extension
The ChatGPT for Zoho Desk extension is only accessible to Paid edition Desk users and is limited to US and India data centers to comply with GDPR regulations. In the digital era, customer service is more significant than ever. As more and more ...
New to Zoho LandingPage?
Zoho LandingPage Resources