On what basis are the duplicate records identified during import?
While importing records, there are options to overwrite, skip, and clone the duplicate records. The duplicate records are identified based on unique fields such as email address, phone number etc. in each module. Following are the unique fields for each module:
Leads - Email Contact - Email Account - Account Name Deals - Deal Name Cases - Subject Solutions - Title Campaigns - Campaign Name Vendors - Vendor Name Products - Product Name