How can I add an existing Zoho CRM user to my company's CRM account?

            You can add a user to your company's CRM account if the user's email address is not already used to create an account in Zoho CRM. In such cases, when the email address of the user is not available, you have two options:

            Option 1 - Replace the user's email address in his account with another one. Doing so will release the email address (without closing the account) needed to join the company account.

            To release the email address
            1. Log in to
            2. In the Home page, click My Profile Info and select Email Address.
            3. In the My Email Address page, add a new email ID by clicking Add Email.
              A confirmation email will be sent to the new email ID.
            Upon confirmation, go back to, make the new ID primary and delete the email ID that was being used earlier. Once the email ID is released, it can be used to join the company's CRM account.

            Option 2 - The user can close his existing Zoho account so that he can use the email address to join the company's CRM account.

            To close the account

            1. Log in to
            2. In the Home page, click Preferences and select Close Account.
            • On closing your account, you will not be able to access any of our Zoho Services.
            • Before closing, please ensure that you have exported all your data from Zoho CRM system and also from other Zoho services.
            • Once you close your account, all your data with Zoho services will be deleted immediately and cannot be restored in future.

            Updated: 28 Jun 2017 02:09 AM
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