How can I add an existing Zoho CRM user to my company's CRM account?
You can add a user to your company's CRM account if the user's email
address is not already used to create an account in Zoho CRM. In such
cases, when the email address of the user is not available, you have two options:
Option 1 - Replace the user's email address in his account with another one. Doing so will
release the email address (without closing the account) needed to join
the company account.
In the Home page, click My Profile Info and select Email Address.
In the My Email Address page, add a new email ID by clicking Add Email. A confirmation email will be sent to the new email ID.
Upon confirmation, go back
to https://accounts.zoho.com, make the new ID primary and delete the email ID that was being
used earlier. Once the email ID is released, it can be used to join the
company's CRM account.
Option 2 - The user can close his existing Zoho account so that he can use the email address to join the company's CRM account. To close the account