Knowledge Base Zoho CRM Activity Management Page layouts

            I get an overlap alert when I create a new call. What does this mean?

            Zoho CRM lets you create as many calls/events as you would like to. But there is a default duration for an event and a call. For example, the default call duration is 15 minutes and the default event duration is 1 hour. If you create a schedule at 5:00 pm and another call at 5:05 pm, you will get this alert. You can either proceed despite the alert or schedule it at a different hour.

            You can change this default duration of a call or event at any time.

            Click Calendar > Options > Preferences and change the duration.


            Updated: 29 Sep 2017 02:51 AM
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