Is it possible to send replies to customer queries from the Cases module?

            No, you cannot send replies to customer queries from the Cases module by default. However, you can create a custom email field for the Cases module and create a custom button to trigger the email.

            Here's how you can create a Custom button in the Vendors module for sending emails

            1. Click on Tools at the top right hand corner.
            2. Go to Setup > Customization > Modules.
            3. Select Vendors > Create Your Button > Links and Buttons.
            4. Specify the button name and select View Page.
            5. Invoke a URL, copy and paste it in the Construct your URL section.
            6. In Construct your URL, choose the profiles where you would like to see the buttons.


            Updated: 16 Jun 2017 02:20 AM
            Helpful?  
            Help us to make this article better
            0 0