Assign Tickets Manually in Zoho Desk

            A new ticket received in your Zoho Desk will stay unassigned. The support manager can assign them to you, or you could pick them up by yourselves. Tickets can be assigned from the List View or the Detail View. 

            To assign a ticket from the List View:
            1. Click the [Module] Tab from the top bar. (E.g., Tickets, Customers, etc.) 
            2. Select Tickets from the Modules menu. 
            3. Open a List View from the left panel.
            4. Click the Avatar image ( ) corresponding to the unassigned ticket. 
            5. Select an agent from the drop menu.
              You can use the search bar to locate an agent quickly.
            The ticket is now assigned. 

            To assign a ticket from its Detail View:
            1. Open a ticket to view its details. 
            2. Click the Avatar image ( ) in the left pane.
            3. Select an agent from the drop menu.
              You can use the search bar to locate an agent quickly.
            The ticket is now assigned. 

            The agents will receive an email notification when a ticket is assigned to them. You can change the ticket owner at any time. 
            You can also assign a bunch of tickets from the Ticket List View. For example, you can open a view, select the tickets you want to assign and then assign them all in a click. 
            Updated: 05 Nov 2016 05:46 AM
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