The Zoho Mail Add-on helps you to manage all the customer correspondence within your Zoho CRM account. It helps you to keep track of all the email communication between the customers and the CRM users. In addition to this, as an administrator, you have the following set of features to manage the Zoho Mail Add-on users.
- Take a backup of the deactivated user's mail account
- Lock Mail Add-on Configurations
- Unlock Mail Add-on Configurations
These features are beneficial in a situation when a user, utilizing Zoho Mail Add-on, is deactivated in Zoho CRM. When a user is deactivated, all the email conversations the user had with the customers, are lost. To avoid such a problem, you have the option to take a backup of the deactivated user's email account. By doing so, the emails associated to the records in CRM will be restored and available for the other users (Sales Reps) to take over.