In order for you to start using Social tab, your Zoho CRM account must be configured with any or all of your organization's Facebook Pages or your Twitter handles. The configuration can be performed only by a user with Social Administrator permission. Once configured, the administrator can choose the extent of access that each profile can have for the Social tab. See Also Managing Profiles
When you access the Social tab (without already having configured a social media account) you will see the Welcome screen, from which you can begin adding your social media accounts.
Once you configure any or all of these social media accounts (Facebook, Twitter), the Social tab will be updated with social media posts from your contacts.
In your Zoho CRM account you can create multiple brands and add your company's social accounts like Twitter, Facebook to the brands. The total number of brands that you can create in Zoho Social's Lite Edition depends on your current CRM edition.
Below are the pricing details and number of brands that you can create in Lite Edition:
To create brands
With your Facebook company page associated to Zoho CRM, you can perform the following set of actions from within CRM.
To add a Facebook page
With your Twitter account associated to Zoho CRM, you can perform the following set of actions from within CRM.
To add a Twitter handle
To remove Twitter/Facebook account association
The Social Admin permission can be enabled in Zoho CRM for those who manage the social media activities in an organization. A user with the Social Admin permission enabled in his/her profile will have access to Social Settings in Zoho CRM. That is, a social admin will be able to set up social media accounts and manage permissions of other users who have access to them.
Only the Super Admin or a user with Administrative privileges can enable Social Admin permissions for other user profiles.
To enable Social Admin permission
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