Creating and using tags

1. Navigate to the Tickets module and open the desired ticket.
   
2. Click Tags in the left pane.
   Alternatively, use Shift+T to enter the tags.
3. Type a tag name.
   As you type, existing tags with similar names will be suggested, from which you can choose the appropriate suggestion.
4. Click the new tag text to associate it with the ticket.

Note

1. A tag cannot exceed 50 characters.
   
2. Tags can contain only alphanumeric characters (a-z and 0-9). Special characters are not allowed
   
3. You can save a value in the Tags field only if it contains three or more characters.

Editing tags

1. Navigate to the Tickets module.
   
2. In the Tickets List page, select Tags from the left panel.
   
3. Go to Recent Tags or All Tags and hover on the tag name.
   
4. Click the More icon, then click Edit.
   
5. In the Edit tag popup, enter a tag name.
   
6. Check Transfer tickets from the edited tag to new tag if you have entered an existing tag name.
   
7. Click Save.
   

Deleting tags

1. Navigate to the Tickets module and click Tags from the left panel. All tags are listed under Recent Tags and All Tags.
   
2. Hover over the tag you want to delete and click the More icon  (...) .
   
3. Select Delete from the menu.
   
4. An alert stating the results of the action will pop up. Click Delete.

Viewing Tag 

1. Navigate to  the Tickets module.
   
2. On the Ticket List page, click Tags from the left menu.
   
3. The Recent Tags view in the left menu will display the five most recent tags added.
   
4. The All Tags view in the left menu will display all the tags starting with the most popular ones at the top. You can click on a tag to view their related tickets.
   

Searching for Tickets by Tag

1. Navigate to the Tickets module.
   
2. On the Ticket List page, click Tags from the left panel.
   
3. Click the Search icon alongside Tags.
   
4. Enter the name of a tag and Enter.
   
5. The search results will display the tickets that contain the tag.