Emergency Access | Break-Glass Account | Zoho Vault

Emergency Access - Break-Glass Account

(Available in Professional and Enterprise Editions)


Enterprise passwords are mission-critical for companies of all sizes and types, so they need to be available around the clock to tackle potential crises. If a user with access to critical passwords is unavailable to share them with you (for example, on a vacation), the productivity of your entire enterprise could be affected. Zoho Vault bails you out in such moments by allowing super admins to nominate themselves or specific users as emergency contacts. These emergency contacts can temporarily access all enterprise passwords in Zoho Vault. 

Configuring emergency access

  1. Select Settings, then click Emergency access under the User Configurations section.



  2. Click Add Emergency Contact.
  3. Set the validity of the emergency access for the emergency contact, then click Add contacts. The user's emergency session will end after this specified time limit.



Note: A new emergency contact can declare an emergency only after 24 hours of being added as an emergency contact. 

How to declare an emergency?

An emergency contact can declare an emergency as follows:

  1. Select Settings, then click Emergency access from the User Configurations section.
  2. Select Declare Emergency.



  3. Enter a valid reason for declaring the emergency, then click Declare Emergency.


The emergency contact can view all the enterprise passwords in the organization for the time period specified during configuration. All users in the organization will be notified through email when an emergency is declared.

Terminating an invalid emergency access

Super admins can forcefully end an emergency access, as well as remove the corresponding user from emergency access contact list if their reason for declaring an emergency is found to be invalid. As a super-admin, you can:

  1. Select Settings, then click Emergency access from the User Configurations section.
  2. Select the Emergency declared next to the contact that declared an emergency



  3. Click End emergency.



  4. If you wish to delete an emergency contact, select Settings, click Emergency access from the User Configurations section, select the Emergency contact, then click Delete.

Need more help? Take a look at some of the commonly asked questions.​

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Offline Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal

                          Form Designer HR

                          Card Forms Food
                          Assign Forms Photography

                          Translate Forms Real Estate
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources