What are all the various sources of cases?

            The various sources of cases are the telephone, website portals, and e-mail, through which a customer contacts the company.

            • Customer phone call: Add a case manually, based on the telephonic conversations that you've had with customers.
            • E-mail message: Add a case manually, using the Outlook Plugin when a customer sends an e-mail to your Outlook mail client.
            • Website portal: Capture the cases from your website using the Web–to–Case form.

            Updated: 6 days ago
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