What are all the various sources of cases?

            The various sources of cases are phone, website portals, and e-mail, through which a customer contacts the company.
            • Customer phone call: Add a case manually, based on the telephonic conversation with customers.
            • Email message: Add a case manually, using Zoho CRM Plug-in for MS Outlook, when customer sends email to your Outlook mail client.
            • Website portal: Capture the cases from your website using Web–to–Case form.
            Updated: 28 Sep 2015 12:08 PM
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