While sending emails from Zoho CRM, why am I unable to see the email templates that I created?
While sending emails from Zoho CRM, you will be able to see only those email template that you created for the selected record type.
Email Templates are Record specific. It is created for a specific record type. For example, you can create a template for leads or contacts. When you send emails to leads, only the templates created for lead records will be available for you to choose. While sending emails to contacts, templates created for leads will not be listed.