While sending emails from Zoho CRM, why am I unable to see the email templates that I created?
While sending emails from Zoho CRM, you will be able to see only those email templates that you created for the selected module.
Email Templates are module-specific. It is created for a specific record type like Lead or Contact. When you send emails to leads, only the templates created for lead records will be available for you to choose from. While sending emails to contacts, templates created for leads will not be listed.