Why are cases submitted through websites not captured in the Cases module?

            Sometimes, cases submitted through websites may not be not captured in the Cases module if

            • HTTP is being used in your web form HTML codes. This needs to be changed to HTTPS in the form action.
            • There are changes in the web form script.
            • You are using the incorrect domain name.  
            • The web form is inactive.
            • You don't have the permission to view cases.
            • The necessary web form action entries in your HTML page have been removed while customizing the web-to-case form.

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