How can a customer join a session?
The technician can share a join link or a session ID with you through email, SMS, chat, or any other preferred communication channel.
Joining a session using a join link
The experience of opening a join link depends on the device and browser you use.
Accessing the link on a desktop or laptop browser
- Click the join link shared by the technician. A Quick Access via QR Code page opens in your browser, displaying the technician name, session ID, and org name.
- Scan the QR code on the page using the Zoho Lens mobile app or a Smart Glass device to join the session.
Accessing the link on a mobile browser
- Open the join link shared by the technician. A session invitation page appears showing the session ID and the technician’s name.
- Choose one of the following options to join:
- Join with mobile app – Opens the Zoho Lens app if it is already installed, or redirects you to download it from the Play Store or App Store.
- Join from browser – Joins the session directly from your mobile browser without requiring the app.
- Join via QR code – Reveals a QR code that you can scan using the Zoho Lens app on another device. This option is particularly useful when joining via Smart Glasses.
Joining a session using a session ID
- Download the Zoho Lens app from the Play Store or App Store.
- Open the app and enter the session ID shared by your technician in the field provided.
- Tap Join to start the session.