Reorder policy priority
Because multiple policies can be added to a group, policy priority plays an important part in deciding which policies will be applied to a user.
Let's look at an example to understand policy priority. The group "Weekend Shift" has four members: Amelia, Arthur, David, and Eduardo. The group has two policies, Policy A and Policy B, applied to it. Arthur is excluded from Policy A, David is excluded from Policy B, and Amelia is excluded from both.
In addition to the two policies, there is also a Default Policy applied to all users in the organization. It will have the lowest priority, and it can't be re-ordered, disabled, or deleted.
Amelia | Arthur | David | Eduardo | |
Policy A | x | x | ✓ | ✓ |
Policy B | x | ✓ | x | ✓ |
Default Policy | ✓ | ✓ | ✓ | ✓ |
Default Policy and Policy A have a password policy configured, and Policy B has a password policy and MFA configured.
Policy priority works top to bottom. When a user has more than one applicable policy, the top policy will be applied. If the top policy doesn't have one or more of the components (Password policy, MFA, Allowed IPs, Session management) configured, then those missing components will be applied from the policy with the next highest priority.
In our example, Amelia will have only the Default Policy applied to her, Arthur will have Policy B applied to him, David will have Policy A applied to him, and Eduardo will have A's password policy and B's MFA policy applied to him.
In the mobile application:
For iOS devices:
- Open the Zoho One app on your mobile device.
- Tap
in the bottom-right corner, then tap Security Policies.
- Tap and hold
next to the desired security policy, then move it up or down to reorder the list.
For Android devices:
- Open the Zoho One app on your mobile device.
- Tap
in the bottom-right corner, then tap Security Policies.
- Tap and hold
next to the desired security policy, then move it up or down to reorder the list.
In the web application:
- Sign in to the Zoho One, then click Directory in the left menu.
- Go to Security, then click Security Policies.
- Click
and drag to reorder the policies. The top policy has the highest priority.
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