Dear Zoho SalesIQ Team,

Greetings,

We would like to request a feature enhancement related to the voice call functionality in Zoho SalesIQ.

Current Limitation:

At the moment, voice calls can only be initiated by agents after a chat session has been started by the visitor and agents cannot start a call proactively if the visitor has not first initiated a chat.

Feature Request:

Please add the ability for agents to:

• Initiate a voice call directly from the Live View panel, without requiring the visitor to start a chat first.

• Engage proactively with visitors based on browsing behavior, time spent on site, or intent signals—without waiting for a chat trigger.

Use Case:

This functionality would be extremely valuable in use cases such as:

• Proactive sales outreach while a high-value lead is browsing pricing or product pages.

• Live support escalation, where we spot a returning customer who appears to be struggling.

• Conversion optimization, by providing real-time voice guidance to indecisive visitors.

We understand there may be privacy or consent considerations, so this feature could optionally Show a prompt asking the visitor if they want to accept an incoming voice call.

This would significantly enhance the real-time engagement capabilities of SalesIQ and align it with modern conversational sales and support strategies.

Thank you for considering this request.

Warm regards,
Ram