Ability to Export Field Dependency Structure in Zoho Desk

Ability to Export Field Dependency Structure in Zoho Desk

Hi Zoho Team,

We’d like to request a feature enhancement in Zoho Desk that would greatly improve configuration management for organizations like ours:

Requested Feature:

The ability to export the full structure of Field Dependencies, especially for multi-level Category fields (e.g., Category → Sub Category → Third Level Category).

Why this matters:

In our support system, we use field dependencies to categorize incoming tickets across three levels. This categorization is not just for internal organization — it’s essential for analyzing why customers are contacting us, identifying common issues, and making data-driven decisions.

Creating and maintaining these multi-level category structures is a meticulous and ongoing process. Over time, it’s easy to unintentionally create orphan values — subcategories or third-level values that are not linked to any parent and therefore never appear in the UI. These misconfigurations are hard to spot without being able to review the full dependency tree externally.

Our Needs:

We’re looking for a way to export the full Field Dependency structure so that we can:

  • Review and audit the configuration outside of the UI.

  • Identify orphaned or unlinked values that may be causing issues.

  • Share the full category tree with stakeholders (e.g., product, support, QA) who do not have access to Desk setup screens.

  • Document and map our support workflows as part of internal processes and compliance.

Proposed Options:

  • Export via the Zoho Desk UI (CSV, JSON, etc.)

  • Export via API

This request is not about exporting ticket data — but about accessing and exporting the configuration itself.

We believe this improvement will help many organizations maintain a cleaner, more accurate, and more transparent support setup.

Thanks in advance for considering this request.

Best regards,
Ram

    • Sticky Posts

    • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

      Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
    • WhatsApp pricing changes: Pay per message starting July 1, 2025

      Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform
    • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

      Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
    • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

      Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
    • Zoho Desk Cheat Sheet For The Year-End

      Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

    Nederlandse Hulpbronnen


      • Recent Topics

      • Dashboards / Home Page - Logged In User

        Lots of the dashboards that we use reference the Logged In User.  We also set up Home Pages for specific roles, where the Logged In User is referenced within the custom view.  As an admin, that means that these views are often blank when customizing and
      • I'm pissed as fuck

        What the hell Zoho! Always the same goddam problem. It takes time because the simplest things just don't fucking work. Today it just took me 3 hours to complete and send a 1page privacy letter to a client. And you know what 99% of the document was already
      • Configure Notifications for API Limit

        Hello developers, APIs are essential for businesses today as they enable seamless integration between different software systems, automate workflows, and ensure real-time data sync. To ensure that admins are notified well in advance before APIs reach
      • Introducing Blueprints for Custom Modules!

        Hello developers, We've added a new feature called Blueprints in Custom Modules. Blueprints are the online representation of a business process. In Zoho Books, you can use Blueprints to design a process flow using states and transitions. Developers can
      • Campaign Links Blocked as Phishing- Help!

        We sent a Campaign out yesterday. We tested all of the links beforehand. One of the links is to our own website. After the fact, when we open up the Campaign in our browser, the links work fine. The links in the emails received, however, opened in a new
      • Zoho Tables July 2025 Update: Smart Creation, Smarter Automation

        We’re excited to introduce a powerful set of updates across Web, Android and iOS/iPad apps. From AI-assisted base creation to advanced automations and mobile enhancements, this release is packed with features to help you build faster, automate better,
      • Zoho Voice est désormais en France !

        Nous avons des nouveautés très intéressantes qui vont transformer la façon dont vous communiquez avec vos clients. Zoho Voice, la solution de téléphonie d'entreprise et de centre de contact basée sur le cloud est arrivée en France ! Vous pouvez enfin
      • Numbers in MA

        I have an issue rationalising the various numbers around MA2. Not convinced that any are truly accurate. However have a specific problem in that i have a list with 1301 records in the list view. When i come to email there is only 1289 Then have another
      • Android mobile app unable to log in

        When I open the mobile up for zoho mail it asks me to sign in, but when i push the sign in button nothing happens. Tried uninstalling and reinstalling still not working
      • Pie chart in Zoho Analytics shows ridicoulous numer of decimals of a percentage.

        Is there a way to set the number of decimals of a percentage value in the Pie chart? Now it displays 15 decimals instead of a round-off value. The value is a count and percentage calculated in the chart, so there is no number of decimals that can be specified
      • Zoho People > Leave Management > Unable to import balance leave

        Hello Zoho I am unable to import balance leave into the system I have follow the steps It show only 5 fields - the date field i am unable to select from date and to date Error Date in excelsheet
      • Narrative 4: Exploring the support channels

        Behind the scenes of a successful ticketing system - BTS Series Narrative 4 - Exploring the support channels Support channels in a ticketing system refer to the various communication methods that customers use to contact a business for assistance. These
      • Tip of the Week #65– Share email drafts with your team for quick feedback.

        Whether you're replying to a tricky customer question or sharing a campaign update, finding the right words—and the right tone—can be tough. You just wish your teammates could take a quick look and give their suggestions before you send it. Sometimes,
      • How to Initiate WhatsApp Message on SalesIQ?

        I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.
      • Episode IV:Handling User Inputs in custom functions

        Hi Everyone, We've been exploring custom functions which help in performing advanced automation tasks. Custom functions enable you to achieve possibilities based on your organization's requirements. Custom functions require user inputs that allow the
      • Set a lead as non-marketing if they opt out of email marketing

        I'm gathering Lead data via an enquiry form and wish to give them the option to opt out of marketing emails (which we send from Marketing Automation) whilst retaining the ability to send them non-marketing emails - so the email opt-out field doesn't work.
      • Set up multiple IMAP email addresses

        Hi, I just started using CRM and its great, but I just found out I can only add one imap email address for incoming mail in the included salesinbox ...this is ridiculous. All companies have different email such as sales@domain, info@domain , personal@domain
      • Zoho Recruit to Zoho People integration

        In the mapping of field from Zoho Recruit to Zoho People i am unable to map all fields What can i do
      • Zoho Recruit > Career Site > Customisation

        Hi All I have created multiple career site to represent my different organization In my Quanta Media career site > I set it with the with Quanta Malta view In my job opening : Quanta Malta view 2 job opening In my URL for quanta media https://lri.zohorecruit.eu/jobs/Quanta-Malta
      • Formatting Blueprint Stages (buttons)

        Is there a way to format Blueprint transition buttons in Creator like background colour, text colour etc.
      • Disable Default Value in Multi-Select field

        Hello, Is there a way to disable the default value feature when setting up a custom Multi-Select field? When creating tickets I would like it so there isn't a value pre-selected in the multi-select custom field that was created.
      • How to set custom business hours for different teams in Zoho Desk?

        Hi Zoho Team and Community, I’m trying to set different business hours for multiple departments in Zoho Desk. For example, our tech support team works 24/7, while our billing team is only available from 9 AM to 5 PM (Mon–Fri). Is there a way to assign
      • Zia Auto Tag Keyword Clusters

        Is there a way to remove a keyword from a keyword cluster? We're finding that Zia auto-tag is tagging things incorrectly based on some words that don't really make sense.
      • Centralized Domain Verification in Zoho CRM Plus

        Hi Team, I have a suggestion regarding Zoho CRM Plus. It's quite frustrating to verify the same domain separately for each application within the suite. It would be really helpful if you could introduce a centralized admin console—similar to what's available
      • HOw do I make a refund?

        I have a client that needs a refund. I see a refund history in the Report area... but where do I go to make a refund?
      • Creating a work order for dispatch

        We currently uses ZOHO for CRM and Intuit Field Service for creating Work orders and dispatching. This is causing double entry and is not efficient use of time.  I would like to use ZOHO for all customer related activities so can you tell me if you can :  Create a work order that we could manipulate to meet our needs.  Also if you could then dispatch that would be ideal. Thank you
      • "code": "500","description": "Account not exists", mail api

        I have been through all the steps and have a functioning Oath access_token etc etc... I then GET https://mail.zoho.com/api/organization And get my zoid then GET http://mail.zoho.com/api/organization/<hidden>/accounts and get the account details, which
      • Residual Formatting in Text Boxes After Undoing Pasting of Formatted Text

        Hi, guys! I have another problem to report. Actually, I have been aware of this for many months, possibly years, but I have been too lazy to report it to you. My apologies! Let's say you've pasted a formatted string into a text box. You change your mind
      • Feature Request: Stripe Terminal Integration

        I would like to request the addition of Stripe Terminal integration to Zoho Books, which will help process in-person payments. While Zoho Books already supports online payments through Stripe, extending this functionality to include Stripe Terminal would
      • Customer Parent Account or Sub-Customer Account

        Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, they
      • Improved Security in SAML/OIDC Sign-in Redirection Flow

        To enhance the security of our authentication system, we’ve made a change to how SAML and OIDC sign-in redirections are handled. This update resolves a potential open redirection vulnerability and adds an extra layer of protection during the sign-in process.
      • GA4 data

        Hi, I have data being pulled from GA4 into numerous tables. There are a few major errors in the source data. Eg for a period of time GA4 reported ecommerce sales that were $98 as $9,800 and $42 as $4,200. It's not happening now but my historical data
      • Ask the Experts: Five-hour live Q&A session with Zoho WorkDrive product experts

        Have questions about WorkDrive 5.0? Let’s talk! We recently launched Zoho WorkDrive 5.0, packed with powerful updates to help your team work smarter, stay secure, and get more value from your business content. From content-centric workflows and AI-powered
      • Allow the usage of Multi-Select fields as the primary field on "Layout Rules"

        We want to force our users to enter some explanation strings when a multi-select field has been utilized. I can't understand the reason for the usage restriction of Multi-Select fields as a primary field. This is a simple "Display hidden mandatory field
      • Lost Search Box with new UI Design

        I would like to suggest bringing back the Search Box in the new Zoho Project UI.  I use the search feature a lot and having to click the magnifying glass to type for a search is one extra click that we did not have with the old UI.
      • Adaptación de zoho books a la nueva regulación de facturación electrónica

        La facturación electrónica será obligatoria para todas las empresa en España en 2025, en Francia probablemente también e imagino pronto en todos los países europeos. Ya en 2024 todas las empresa grandes tienen que utilizar el sistema de facturación electrónica.
      • ZOHOBOOK Sales_QUOTE: To Add Discount At Each Line Item Table

        Hi, Our quote need to display with discount at each line item level as well. Try to edit template, >CUSTOMISE>EDIT TEMPLATE> Table, I can see template view with discount column, but when hit SAVE the template, view in PDF the discount column not shown.
      • How to account for vat with postponed VAT accounting

        Hi everyone, looking for some help with postponed VAT accounting, I use DHL express for my imports and they used to pay the VAT for me and then invoice me. I could then log this as a bill and the VAT element from import was recorded as input VAT, all
      • Weekly Automation Trigger for Equipment Calibration Reminder

        Dear Team, I’m currently working on an automation in the Equipment module. The goal is to track calibration schedules for tools — all of which require regular calibration. I’ve created an automation that sends email reminders for tools that are due for
      • Want to use Zoho Books in Switzerland. CHF support planned?

        Hi, We're a Swiss company using other Zoho suite software and I discovered Zoho Books and other accounting SaaS when looking for an accounting tool. Do you intend to cover Switzerland and CHF based accounting anytime soon? Roy
      • Next Page