Right now i have a simple setup live with Make.com sending a Whatsapp template message from Twilio to a Lead received from Facebook Lead form then a ChatGPT bot taking care of the conversation. But no CRM

On SalesIQ i can't find a way to start a conversation with the Lead on Whatsapp. Twilio is not even listed on the list of integration.

Should i setup the first point of contact on Zoho CRM to send a message with a specific integration?