Automatisez efficacement avec le nouveau concepteur de workflows flexibles

Automatisez efficacement avec le nouveau concepteur de workflows flexibles


Auparavant, l'automatisation dans les modèles de fusion de Writer se limitait à des actions simples comme « fusionner et stocker », « fusionner et envoyer par e-mail » ou « fusionner et envoyer pour signature ». En revanche, il était jusqu’à présent impossible de combiner plusieurs modèles dans un seul document, de choisir un modèle selon des critères précis, ou encore d’envoyer plusieurs fichiers en pièce jointe d’un même e-mail.Le nouveau concepteur de flux d'automatisation change la donne. Grâce à son approche intuitive et sans code, il permet de gérer facilement des scénarios complexes.
Vous pouvez désormais réaliser des actions avancées, telles que marquer un document comme final, le fusionner avec un autre, ou le convertir en PDF ou en feuille de calcul — tout en préservant les paramètres du modèle.Il est aussi possible de déplacer les documents dans des dossiers spécifiques, de mettre en pause une collaboration, de résoudre les commentaires, etc.

Comment utiliser le concepteur de workflows d'automatisation

Il propose une interface intuitive en glisser-déposer permettant d’organiser des cartes d’action, de définir la logique du flux via des connexions, et de configurer chaque action selon vos besoins. Par exemple, vous pouvez utiliser des cartes pour sélectionner des modèles et définir des règles afin de diriger automatiquement le flux selon différents scénarios.
Il vous suffit de faire glisser les cartes souhaitées sur le canvas, de les organiser en groupes, et de créer ainsi des flux de travail complets et cohérents, sans effort.

Découvrons maintenant quelques cas d’usage concrets en entreprise pour mieux comprendre les avantages de ce concepteur de flux.

1. Adapter le mode de distribution en fonction des conditions

Contexte : une fondation doit envoyer des reçus de dons à ses donateurs.
Problème : certains donateurs ont une adresse e-mail, d’autres non.
Solution : les reçus sont envoyés par e-mail aux donateurs qui disposent d’une adresse électronique. Les autres doivent venir retirer leur reçu imprimé au bureau.
Fonctionnement avec le concepteur de flux d’automatisation
  • Déclenchement : l’automatisation démarre dès que les reçus sont prêts.
  • Création des reçus : un reçu personnalisé est généré pour chaque donateur.
  • Filtrage : la carte "Filtrer les données" sépare les donateurs en deux groupes, selon la présence d’une adresse e-mail :
    • Port 1 : avec adresse e-mail
    • Port par défaut : sans adresse e-mail
  • Distribution :
    • Les reçus des donateurs avec adresse e-mail sont envoyés automatiquement par mail.
    • Pour les autres, un webhook prévient l’équipe chargée d’imprimer et de conserver les reçus pour remise en main propre.


2. Choix automatisé du modèle de document selon le filtrage des données

Contexte : un cabinet d’avocats propose trois services : conseil, contentieux et consultation, et doit générer le contrat correspondant à chaque service.
Problème : différents modèles existent, et il faut automatiquement utiliser le bon modèle selon le service sélectionné par le client.
Solution : grâce aux cartes de filtrage du concepteur d’automatisation, vous pouvez définir des règles pour choisir automatiquement le modèle adéquat.
Fonctionnement : l’automatisation démarre dès que le client choisit un service et valide le formulaire.
La carte Filtrer les données examine le type de service choisi et génère le contrat à partir du modèle correspondant :
  • Consultation → modèle Consultation
  • Conseil → modèle Services de conseil
  • Contentieux → modèle Engagement contentieux
Le contrat généré est ensuite envoyé par e-mail au client.

3. Générer automatiquement plusieurs contrats selon les services sélectionnés

Contexte : le cabinet d’avocats permet désormais à ses clients de sélectionner plusieurs services juridiques simultanément (ex. : conseil, contentieux, consultation). Il faut donc générer un contrat pour chaque service sélectionné.
Problème : lorsque les clients ne pouvaient choisir qu’un seul service, il suffisait de filtrer les données et d’utiliser un modèle unique. Avec des choix multiples, le nombre de combinaisons possibles rend les flux complexes à configurer et à maintenir. Par ailleurs, l’ajout de nouveaux services nécessite de modifier les conditions existantes.
Solution : grâce à la carte de routage, chaque service est traité indépendamment. Le système détecte automatiquement tous les services sélectionnés et génère les contrats correspondants via des chemins distincts.
Fonctionnement :
  • Le flux est déclenché à la soumission du formulaire par le client.
  • La carte de routage vérifie les services sélectionnés.
  • Le système génère tous les contrats correspondants (1, 2 ou 3 modèles selon le cas).
Tous les contrats générés sont envoyés par e-mail au client.

Gérer vos workflows devient plus simple avec le nouveau concepteur :
  • Vous disposez d'une vision globale pour mieux comprendre et maîtriser chaque étape du flux.
  • Vous pouvez insérer de nouvelles actions ou ajuster des conditions à tout moment, sans devoir reconstruire l’ensemble, ce qui rend l’évolution du workflow fluide et flexible.

Prêt à dynamiser vos workflows d’automatisation ?

Découvrez les fonctionnalités avancées de fusion de documents proposées par Zoho Writer.
N’hésitez pas à nous faire part de vos commentaires, et consultez notre guide complet pour une prise en main détaillée.

L'équipe Zoho France

    • Sticky Posts

    • Recommandez Zoho CRM Plus à vos amis et gagnez des crédits !

      Bonjour à tous,   Vous aimez travailler avec Zoho CRM Plus ? Et bien vous avez maintenant la possibilité de le recommander autour de vous pour aider votre réseau à améliorer son expérience client. Et bien sur c'est gagnant-gagnant ! Comment cela fonctionne
    • Découvrez Zoho Workplace

      Bonjour à tous ! Un domaine personnalisé est devenu une nécessité absolue, non seulement pour les grandes entreprises, mais aussi pour les petites ou, dans certains cas, les familles. Nous avons toujours pensé que se lancer ne devrait pas coûter cher,
    • Découvrez Zoho Learn

      Bonjour à tous, Nous sommes très heureux de vous présenter Zoho Learn ! Commençons par vous expliquer ce qu'est Zoho Learn et comment il peut vous accompagner dans vos processus de formation. Qu'est-ce que Zoho Learn ? Zoho Learn est une solution complète

    Nederlandse Hulpbronnen


      • Recent Topics

      • Closing Accounting Periods - Invoice/Posting dates

        Hi, I have seen in another thread but I'm unsure on how the 'transaction locking' works with regards to new and old transactions. When producing monthly accounts if I close December 24 accounts on 8th Jan 25 will transaction locking prevent me from posting
      • Zoho CRM Portal Error

        Hi, We’re experiencing an issue with the Zoho CRM Portal. When we try to access it, we receive an HTTPS connection error: net::ERR_CERT_COMMON_NAME_INVALID. If we proceed past that, we then get a 400 Bad Request error. Could you please help us resolve
      • Integrating Zoho CRM EmbeddedApp SDK with Next.js — Initialization and Data Fetching Issues

        You can get an idea from my code I have given in end: First, I worked on a React project and tried the same thing — it worked. My goal was to import the Zoho script and then load contacts using the Zoho Widget SDK, which was successful in React. Now,
      • monetizing the courses

        Can I add a price for course enrollment ?
      • Can we add zoho books features like invoices estemates etc on our zohocommerce website. When our customer login with their account they can able to see all books features in one place on zohocommerce?

        Can we add zoho books features like invoices estemates etc on our zohocommerce website. When our customer login with their account they can able to see all books features in one place on zohocommerce?
      • Copy paste from word document deletes random spaces

        Hello Dear Zoho Team, When copying from a word document into Notebook, often I face a problem of the program deleting random spaces between words, the document become terribly faulty, eventhough it is perfect in its original source document (and without
      • Download a file from within a zoho creator widget

        I have a widget running in Zoho Creator , it displays uploaded documents in a table file, and I have added a download link in the view. ( The widget is created with html, css and javascript). I do not succeed in getting the download working. Do I have
      • Taxes for EU B2B Transactions

        Currently, ZC doesn't seem to have a procedure for validating VAT numbers of businesses purchasing in another EU state, and removing local VAT is valid. This is essential for all inter EU B2B trade.
      • Unable to Receive Emails on Zoho Mail After Office 365 Coexistence Setup – Error: 553 Relaying Disallowed

        Hello, My domain name is bigniter.com, and I’ve been using Zoho Mail as my email service provider without any issues. Recently, I followed the steps outlined in the Zoho documentation to enable Coexistence with Office 365: 🔗 https://www.zoho.com/mail/help/adminconsole/coexistence-with-office365.html#multi-server
      • CRM Related list table in Zoho analytics

        In Zoho Analytics, where can I view the tables created from zoho crm related lists? For example, in my Zoho CRM setup, I have added the Product module as a related list in the Lead module, and also the Lead module as a related list in the Product module.
      • Candidate Registration/Invitation

        It would be great to include the 'invite' candidate functionality into some of the automation functions - ether through a custom function trigger or webhook or accessible through an email template.  Currently there is no way to add this functionality into any workflows or blueprint steps which, I find limits the ability to invite candidates to engage with us directly through our candidate portal. 
      • [Free Webinar] Learning Table Series - Creator for Infrastructure Management | A Partner-driven collaborative session

        Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. About the Learning Table Series The Learning Table Series is a free,
      • Where we can change the icon in social preview

        Hi, we changed our logo, and the image that appear in preview (ex : when we post a appointment link somewhere) is still our old logo. I did change our logo in the org setting. https://bookings.zoho.com/app/#/home/dashboard/settings/basic-info?clview=false
      • I have error AS101 when I try to add paypal@mydomain.com to Zoho

        Please help me with this. I tried to call the help line 4 times but don't get any response.
      • VAT on Multiple Expenses

        Firstly, might I say I am based in Ireland, and I'm not an accountant, and therefore my understanding of procedures could be somewhat limited. Scenario. An employee pays for items throughout a month, and therefore their claim for expenses includes multiple items - some of the items are VAT deductible (eg, an IT product) and some are not (eg, a client lunch). Discovery The odd thing in ZBooks, is that whilst it seems possible to add a VAT rate to a one-off item of expense, it is not possible to add
      • Agent assignment filter?

        Godo day, We are starting to play with FSM to see if it's going to work for our needs. Now so far we have found that it's very restrcitve in the field department you you have layout rules or can't even hide fields depending on the users roles. We can't
      • DKIM Now Mandatory - Changes to Zoho Forms Email Policies

        Hello Zoho Forms Users, This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Forms account. This year, we are doubling down on our commitment to deliver a secure, seamless, and empowering
      • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

        so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign
      • Kiosk Page Refresh

        We have a Kiosk running from a button in contacts to update values and also add related lists, which works great, but when the kiosk is finished the page does not refresh to show the changes. Is there a way to force the contact to refresh/update when
      • Tips & tricks: Make SalesIQ automations work for you

        Every day, thousands of visitors land on your website. Some browse, some buy, and some leave without a word. But, wouldn’t it be great if you could automatically know who’s interested, engage them at the right moment, and never miss a lead, and all this
      • Add Custom Reports To Dashboard or Home Tab

        Hi there, I think it would be great to be able to add our custom reports to the Home Tab or Dashboards. Thanks! Chad
      • Digest Octobre - Un résumé de ce qui s'est passé le mois dernier sur Community

        Chers utilisateurs, Faisons le point sur les temps forts du mois d'octobre au sein de notre Community Zoho France. Partager des informations sensibles, comme des mots de passe, peut vite devenir compliqué et risqué. Les données circulent par email ou
      • How do I fully delete a user account

        Hi, I have two old accounts on my CRM which are inactive and show as 'Closed' in the list of users. BUT they are basically still there. How do I fully delete these accounts? They appear in some parts of CRM still such as the on the contact record emails
      • Automatically Add Recurring Zoho Meeting Events to Zoho Calendar / Zoho Meeting Calendar

        Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement regarding recurring meetings created inside Zoho Meeting. At the moment, when we schedule a recurring meeting in Zoho Meeting, it does not appear in Zoho Calendar
      • Credit Management: #6 Tackling Common Mistakes in Credit Based Billing

        Businesses extend credit to build relationships, make buying easy, and drive more sales. But somewhere between extending and collecting, things begin to slip. A few late payments here and there, an overlooked invoice, and a backlog make cash flow feel
      • Tasks Statuses

        Hi, The task status "Completed" is a final status which closes the task. We need to have a status "Cancelled". However, when the status is set to "Cancelled", the task prompt still has a blue button to Close Task. When the customer clicks that and closes
      • Updating Blueprint stage from my Deluge function

        Hi all, I need to update the blueprint stage. Its almost working, but ONLY if the current Deal stage is 'Closed Lost'. On any of my custom stages that Ive specified in the pipeline it doesnt work! My code: dealmap = Map(); deal_stage = deal.get("Stage");
      • Canvas: is it possible to have a fixed header?

        Hello. Does Canvas provide the option to have a fixed header, similar to the standard view? It would also be interesting for other parts of the interface, like the header or sidebar of the tab section. Thanks!
      • Limited layout rules in a module

        There is a limit of 10 layout rules per module. Is there a way to get that functionality through different customization or workflow + custom function (easily accessible), etc. Having just 10 is limiting especially if module contains a lot of data. Are
      • Introducing Lead Capture: Empower exhibitors to capture leads effortlessly

        Events provide a great opportunity for exhibitors to generate awareness and engage with potential customers. Efficiently distributing attendee information to exhibitors through a seamless and secure way is of paramount importance. Introducing Lead Capture
      • dealing with post dated cheques

        Hi, can you help me please the best way to deal with this We sell an item of three months duration that is paid for with post dated cheques in monthly stages example - item is sold £3000 Cheque 1 is for £1000 due at time of sale (say Sept) cheque 2 is dated 25th of next month (Oct) cheque 3 is dated 25th of next month +1 (Nov) Now, with invoice number one it's simple - i send a standard invoice as usual But with the other two here's what i want zoho to do next month i want it to send an invoice on
      • Using Contains as a filter

        We are using Zoho Reports, ServiceDesk Plus analytics. I do not see how to create a report filter using Contains comparison of a string values, is one string contained in another. For example, Task Title contains the word Monitor. Is this possible in Zoho Reports?  This reporting feature is available in SDP reporting. Thanks in advance, Craig Rice
      • Mass import of documents into Zoho Writer

        I'm using Google's word processor at the moment but feel that Zoho does a better job (on the online apps market). Iwant to move my documents (about 50-70) to Zoho but it seems to me that I have to import them seperately. Is it already possible to upload several documents at a time or is this a forthcoming feature? Cheers Rolli :?:
      • Error 400 Booking

        Added a custom domain to Booking. Am Getting a SSL Error that has some other domain on the SSL and giving a 400 error. Followed instructions and it stated it verified our domain.. However it is not working. Please Help!
      • Set off Unearned Revenue

        Hi, I would like to get a clarification on the below. I have an opening balance of BD.725/- in my Unearned Revenue A/c which includes the overpayments of 6 clients. No One of my clients settled his invoices by paying the value of the invoice less the
      • How Zoho Desk contributes to the art of savings

        Remember the first time your grandmother gave you cash for a birthday or New Year's gift, Christmas gift, or any special day? You probably tucked that money safely into a piggy bank, waiting for the day you could buy something precious or something you
      • Add Webhook Response Module to Zoho Flow

        Hi Zoho Flow Team, We’d like to request a Webhook Response capability for Zoho Flow that can return a dynamic, computed reply to the original webhook caller after / during the flow runs. What exists today Zoho Flow’s webhook trigger can send custom acknowledgements
      • When moments in customer support get "spooky"

        It’s Halloween again! Halloween is celebrated with spooky symbols and meanings based on history and traditions, with each region adding its own special touch. While we were kids, we would dress up in costumes along with friends, attend parties, and enjoy
      • How can I delete duplicate transactions?

        I want to delete the duplicates not simply exclude them. I have duplicates, because I had automatic bank feeds turned on (had to make sure this critical functionality was working before migrating to Zoho). Now when I import my csv's exported from Wave,
      • Python - code studio

        Hi, I see the code studio is "coming soon". We have some files that will require some more complex transformation, is this feature far off? It appears to have been released in Zoho Analytics already
      • Next Page