Bank payment posting from one branch to another branch in case of non-customer and non-vendor cases, eg payment of expenses posted to General Ledger, payment of liabilities eg tax etc are posted to GL and Bank with same branch what we selected instead of posting to two branches through interbranch control account. The concept of posting the entry through inter-branch control account is working well in the case of customers and vendors, all other cases not working. This issue leads to having a single bank account reflects in all branches with the transaction which shows like having multiple bank account for each branch. This issue we have explained very hard to Zoho Support to make them understand and also given them a logical solution on how to fix it. The solution should be bank account to be based on the branch-specific ie the branch who operates the bank account eg head office etc and assigned at the time opening a bank account in Zoho Books.

They are not able to understand the importance of the problem and suggested a workaround, which is absurd!! They are afraid of altering their existing system which leads to major changes and bugs. The workaround suggested was to create a vendor or customer account for each GL Level payables. The payable entry is posted to through bill accounting mode from Payable GL to Payable Vendor account eg Provident Payable GL to Provident Fund Payable Vendor account !!!. In fact, we are following this only!!!!. I am sure everyone will face the same issues.. Requesting all to escalate to Zoho management to understand the basic issue of branch accounting!!!!