Cancelation of Subscription not getting any respond, anyone getting same experience?

Cancelation of Subscription not getting any respond, anyone getting same experience?

Dear team from zoho,

apologize for writing in the forum but I don't know where to get my message responded, since i had email (send to payments@zohocorp.com , support@zohoworkplace.com and cancellation@zohocorp.com) and from wednesday 13th July 2022 until now not getting any respond. 

Since my subscription has no longer serve purpose because of the company has been shutdown, i want my mail plan cancelled. I know i can do that easily from the administrator page, but problem is the auto renewal is on, and is charging new fee until 2023 which i don't plan to use anymore.

Because of this i would like to inform and have the fund back to my credit card.
hope someone from this forum might help.

Thanks,