We have been using Zoho Books 'Test" for quite some times.

After around a month we decided to go for 'live' account.

To my surprise, I found that they cannot activate the test

account, which we have been using for the past one month. 

So they Zoho open another live account for us. In any 

normal accounting system, we can just download a 

back up and can upload in to the new one, it is that simple.

But in Zoho Books, there is no such back up system. Instead

I have to go each and every module, Invoice, Payments Receipts,

Expense, one by one have to down load and then to upload

to the new live account.

Now, when you try to upload the same file which is downloaded

from Zoho Books, It won't accept as it is, you will get a message

if it is the .xls file you will receive the message 'File types with

.xlsx files are not supported.

Now you go back and download again the csv files, then comes

the message 'none of the rows can be imported' because

date format change, and so many reasons. you change the

date format and then again comes the same ... So the only

way is to call their 'Support', which will come to solve the 

issue after two or three days. 

Then another one hour they spent, they will show you how to do 

the changes but again, when we do the same things, we cannot.

Because only they know how it happened. Again you called the 

support, after two days they will come back to you ...go through

the same process.

I can't understand why ZOHO wants to keep things so complicated?

Did they can make the system in a simple downloading and 

uploading? 

I firmly believe that ZOHO is doing a test run at the expense

of the public.