Hi Desk Team,

I've added a "Contact Priority" and "Account Prioirty" field and it would be very useful to agents if they could see that information in the Contact Info card on the Ticket Details view.

It would be great if we could choose some fields to show here, similar to the Business Card section in Zoho CRM. This customisation would make the Ticket Details view more valueble by showing more relevant contextual information as per the needs of the organisation.

Thanks for considering my feedback.

Example of Business Card customisation in CRM: