Gardner Bank doesn't work and Zoho Support hasn't helped me

Gardner Bank doesn't work and Zoho Support hasn't helped me

Has anyone had success connecting Gardner Bank? I enter my us and pw and then it asks me a security question. I answer and then it says it is incorrect even though it is correct. I think the issue is that on the gardner website they ask you to choose you "picture" and the zoho site doesn't do that. 

Would love advice!