Granular Email Forwarding Controls in Zoho Mail (Admin Console and Zoho One)

Granular Email Forwarding Controls in Zoho Mail (Admin Console and Zoho One)

Hello Zoho Mail Team,

How are you?

At present, the Zoho Mail Admin Console allows administrators to configure email forwarding for an entire mailbox, forwarding all incoming emails to another address. This is helpful for delegation or backup purposes, but it lacks flexibility.

Use Case:
In many real-world scenarios, organizations need more granular control over email forwarding at the admin level. For example:

  • Forwarding only emails from a specific sender (e.g., a VIP client).

  • Forwarding only emails sent to a particular alias address.

  • Forwarding only emails matching certain conditions (e.g., subject keywords, domains, or time-based rules).

Currently, such rules can only be configured by users themselves inside their mailbox settings. However, there are many cases where the admin must enforce or pre-configure these rules centrally for compliance, business continuity, or security reasons.

Feature Request:

  • Extend the Admin Console’s email forwarding options to include conditional forwarding based on:

    • Sender address/domain.

    • Recipient address (including aliases).

    • Subject or keywords.

  • Allow admins to manage these rules without needing user-side configuration.

  • Provide an overview/report of forwarding rules configured by admins for transparency and auditing.

This enhancement would give administrators much finer control, reduce dependency on user actions, and improve both flexibility and compliance.

Please also add this in to zoho one user management - as for now we can set the email forwarding for an entire mailbox also from there.

Thank you for considering this request.

Best regards,
Ram

    • Sticky Posts

    • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

      The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
    • Workplace - Zoholics Europe Customer Awards

      Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing
    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

    Nederlandse Hulpbronnen