Hi
I have an invoice with recorded payment.
I want to delete the recorded payment.
But it says:
Transaction(s) matched with statement line cannot be deleted.
However, it is not matched to the correct statement line.
Because the statement line it should be matched is currently showing as un-matched in Banking tab.
I am struggling to find which statement line that the recorded payment is actually being matched to.
Please can you advise if there is a simple way for me to find out which statement line the recorded payment is being matched to.
I have been slowly scrolling through statement lines to try and find and un-match the linked statement line.
But can't find it.
On that point, does it have to be for the same amount and date for the statement line and recorded payment to work?
In which case there would be something wrong as there is no other statement line with the same value and date.
It also does not work the other way around.
When I highlight the statement line in banking tab it does not come up with any corresponding recorded payments and shows as un-matched.
FYI in my account is payment ref BLF-77 for £100.00 dated 24th Dec 2012.
Appreciate any help on this.
Kind Rgds
Gene