How to edit a cancellation reason
We are trying to improve our cancellation reasons so we can better understand why customers are cancelling. Our list of reasons has improved as we have studied the matter. I would like to update the reasons for past cancellations, but I can't find anyplace in the UI where I can see / edit the reason code. I can see the reasons in the Churn report, so clearly the data is there somewhere, I just can't figure out where it is.