IMPORTANT: Contacts being deleted

IMPORTANT: Contacts being deleted

Hi,

We are having a big problem.
With some costumers when we get into theis books profile at the CRM Details section a big message appears saying the following: EL CONTACTO SE ELIMINA DE ZOHO CRM (Conntact will be deleted on Zoho CRM). And when you get to the CRM again the contact has dissappear

Please we are loosing costumers account !!!

Regards,