Integrating External Portal Tickets Into Zoho Desk

Integrating External Portal Tickets Into Zoho Desk

A B2B travel company has a customer portal where clients can raise and submit tickets related to their bookings. These tickets need to be handled and managed in the backend through Zoho Desk.

Ticket updates and replies from Zoho Desk should also be visible to the customer in their portal.

Looking for the best way to integrate this so that ticket creation, updates, and communication remain fully synced between the customer portal and Zoho Desk.

    Nederlandse Hulpbronnen