Hello "Support"

So, you "are here to help"?

Do you call it "help" when you fail to even acknowledge the receipt of my request for migration from Books to Invoice that I made Tuesday, 28th June?

Of course, without this I cannot expect you to send me a timeline for the planned migration either... 

And, likewise, you seem to have not seen that I requested this migration to take place BEFORE the expiry of the Books trial? Or, you have but couldn't be bothered to respond?

But what you can do is automate a notifcation to tell me that the trial has expired and I can not use Books without actively subscribing to the free plan, upgrade (ha ha ha), or extend my trial?

What is the point of the latter? I made a backup in case something went wrong during the migration process (after all, it is Zoho...) and now I cannot do a new backup for 15 days - which means any data that I enter now may not get migrated - if Zoho decided to go ahead and actually migrate the whole thing some time in the future!