Missed chats on WhatsApp closing after one minute

Missed chats on WhatsApp closing after one minute

Hi, we have added WhatsApp as a channel. However, if a chat is not picked up within 2mins, the chat is marked as missed and is closed within a minute. Why are they not staying in our "missed" queue for 24 hours as per our WhatsApp preference settings?

Thank you

    Nederlandse Hulpbronnen