Hi team,

Would just like to ask for assistance as i recently made a workflow that is triggered on when a ticket is edited.

What it is supposed to do is that when Agent A clicks the "Acknowledge ticket" transition, it would trigger this workflow that sends an automated email reply.

The issue is that since Agent B is the one that created the workflow, the send email reply is always shown as sent by Agent B even though the workflow was triggerd by Agent A

are there any better way to implement this?

Thank You