Ask the Experts 19: Live Expert Panel Discussion - Inside Zoho Desk Spring Release 2025

Ask the Experts 19: Live Expert Panel Discussion - Inside Zoho Desk Spring Release 2025

Hello again!
Have you ever needed quick insights into key indicators to help manage and streamline specific operations?
Have you started using AI to enhance your customer service in Zoho Desk?
From configuring simple bots using Guided Conversations to making your Self-service portal more accessible for all your customers, Zoho Desk's Spring Release 2025 has so much to uncover and explore.



This season, Ask the Experts 19 is back with a special edition! 

Register: India and Asia Pacific | U.S.,Canada, and Latin America

On the occasion of our Spring Release 2025, we're giving you a special opportunity to meet our Zoho Desk experts face-to-face! Join us for a live session where you can connect directly with the experts. Share your thoughts and experience with Zoho Desk, ask questions about the latest updates, offer feedback, and engage in meaningful conversations.
Get an exclusive look at the latest releases, feature enhancements, and announcements. Our experts are ready to help with everything: improving agent response with Zia, gaining quick insights through Analytics, or managing queries pouring in through instant messaging channels or self-service platforms in your Zoho Desk account. We can even help with handling integrations, language settings, and Zoho Desk's mobile Radar app.
We want to hear your experiences, challenges, and insights! Let’s come together to learn, share, and make Zoho Desk more intuitive.
What's special this time? 
This month's Ask the Experts session will be a live, face-to-face interaction for the first time! To ensure accessibility for our global audience, we’re hosting two sessions across different time zones:

Time Zone
IST
                      10:30 AM – 12:00 PM
             10:00 PM – 11:30 PM
PST
                      10:00 PM – 11:30 PM
             9:30 AM – 11:00 AM
GMT
                        5:00 AM –  6:30  AM
              4:30 PM  –  6:00 PM
CET
                        7:00 AM –  8:30  AM
              6:30 PM – 8:00 PM
GST
                        9:00 AM – 10:30 AM
              8:30 PM – 10:00 PM
AEDT
                        4:00 PM –  5:30   PM
              3:30 AM – 5:00 AM




Get to Know the Experts You will Meet
Swedha C
Swedha's 10 years of experience in Zoho Desk have enabled her to contribute in terms of tech and product management. She is passionate about helping customers by extending the product in platform and customization.
Sumaya Howth
Sumaya has been in Zoho Desk's Product Management for seven years, specializing in its core module and shaping seamless Ticketing and Email experiences.
Kavil Rawat
With three years of experience, Kavil specializes in leveraging Zia’s development to provide insights and AI-driven solutions to optimize customer support operations in Zoho Desk.
Sathish Kumar
Sathish is an expert in fulfilling user-based requirements for customers across the globe. He has been a valuable resource as Zoho Desk's product expert consultant at Zoholics and User Meetups in India and Australia.
Darvin V
Darvin's four years of experience as a Senior Product Support Engineer have made him a dedicated and friendly specialist in customizing operations within Zoho Desk based on organizational needs.
Thiyagu
Thiyagu, fondly known as Theo, is a Senior Product Support Engineer with four years of experience. He specializes in configuring Zoho Desk and providing custom solutions for Zoho Desk users with large customer bases, especially across the US and Canada.
Heruthick Sundar S
Heruthick is a passionate Product Support Engineer with strong expertise in delivering tailored solutions to a global clientele. His three years of experience have shaped him into a swift and efficient problem-solver.

This opportunity to meet Zoho Desk experts is more than just a Q&A. This session is designed for you to interact and exchange thoughts, ideas, and experiences about Zoho’s Spring Release 2025 features. It's a great chance to discuss how the enhancements have improved your workflow and collaborate to find new productivity gains.

Register for the Ask the Experts session and add it to your calendar using the links below:

See you at the Session!
Lydia | Zoho Desk


    • Sticky Posts

    • Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices

      Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums; wherein a panel of experts will take on questions specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any
    • Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module

      Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
    • Ask the Experts 5: Online Q&A on Zoho Desk Extensibility

      Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
    • Ask the Experts 4: A 5 hour online Q&A on agent productivity

      Welcome to Ask the expert session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
    • Ask the Experts 3: A 5 hour online Q&A on reports and dashboards

      Welcome to Ask the expert session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.

    Nederlandse Hulpbronnen


      • Recent Topics

      • Cash based businesses cannot use the new fixed asset module

        Hello all, If your bookkeeping is reporting in cash, you cannot use the new fixed acid module, as it does all the depreciation bookings accrual and not cash. This is definitive and you can't turn them into a cash booking. They will never appear in your
      • Zoho Learn & Zoho Connect

        Hi, Is there a way to sync the knowledge base we have in Zoho Learn with the manuals section is Zoho Connect? Thanks,
      • Apply Payment Received Amount Zoho Books Invoice

        Hello team here is the sample code How can apply the payment received record over a unpaid zoho books invoice. //......................... paymentID = customer_payment.get("payment_id"); organizationID = organization.get("organization_id"); paymentmaplist
      • [Live Webinar] New in Zoho WorkDrive: AI enhancements, Data Loss Prevention, Version Controls, and more

        Hello everyone, We're excited to bring you another round of powerful updates in Zoho WorkDrive! Join us on May 15 for an exclusive live webinar where we’ll unveil the latest features designed to enhance your team’s productivity, collaboration, and data
      • Live webinar: Streamlining legal operations: Leveraging Zoho WorkDrive for law firm success

        Hello everyone, Managing legal documents across departments and jurisdictions can be complex, but it doesn’t have to be. Join us on March 6 for an exclusive webinar where we’ll show you how Zoho WorkDrive empowers legal teams to stay compliant, organized,
      • Live Webinar: Optimizing back-office operations in the manufacturing industry to maximize profitability

        Hello everyone, We’re excited to invite you to our upcoming live webinar on February 6! Discover how Zoho WorkDrive can help manufacturing businesses optimize back-office operations, improve efficiency, and boost profitability. Our product experts will
      • Live webinar: 2024 recap of Zoho WorkDrive

        Hello everyone, We’re excited to invite you to our year-end live webinar! This session will take you through the transformative features and updates we’ve introduced in Zoho WorkDrive this year, helping you streamline document management like never before.
      • Live webinar: Explore WorkDrive's seamless integrations with key Zoho apps

        Hello everyone, We’re excited to invite you to our upcoming live webinar, where we'll delve into the seamless integration of WorkDrive with other key Zoho applications! This is a fantastic opportunity to enhance your productivity and streamline your workflows
      • Live webinar: Getting the most out of WorkDrive in Zoho Workplace

        Hello everyone, We’re excited to invite you to our upcoming live webinar, where we’ll explore how to maximize your use of WorkDrive as part of the Zoho Workplace bundle. This is a fantastic opportunity to elevate your productivity and streamline your
      • Live webinar: Mastering data migration, organization, and team collaboration

        Hello everyone, We’re excited to invite you to our upcoming live webinar! Discover how to seamlessly migrate your data, optimize file organization, and boost team collaboration using Zoho WorkDrive’s powerful features. This is a fantastic opportunity
      • Join our live webinar: Explore the WorkDrive TrueSync application!

        Hello everyone, We are thrilled to invite you to a live webinar focused on mastering the WorkDrive TrueSync application. Discover how to seamlessly sync your content between the cloud and your computer, ensuring smooth and efficient file management. Our
      • Zoho Creator customer portal limitation | Zoho One

        I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)
      • Envio de mails

        Hola! No puedo enviar mails pero si recibirlos. No se como solucionarlo! Mi dominio es chidobebes.com.ar
      • ERROR CODE :554 - Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer

        In my email configuration: The domain's MX Records are pointed to Zoho The domain's SPF Records have been pointed out successfully DKIM is enabled. DMARC Record is pointed for the domain. The domain name is digioorja.in. Still facing the issue of Error:
      • This Operation has been restricted. Please contact support-as@zohocorp.com for further details

        l tried to verify my domain (casalimpaeperfumada.com.br) and its shows this error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details.
      • SLOW EMAILS

        Is there an issue with the Zoho server? For two days now I've been having issues with very long buffering. Please advise. Thank you.
      • POP3 authentication error - SOLVED

        Just in case others are as forgetful as me ... As Zoho has changed the POP server for personal and free organisational users, I needed to change the POP server on my email client. This failed persistently but eventually I remembered that I had chosen
      • Add Zoho One Groups/Departments to Shared Mailbox Access

        Hi, I hope you're doing well. Currently, in Zoho Mail, I can manually add specific users or the entire organization to a shared mailbox. However, there is no option to add Zoho One groups or departments. Feature Request: We would like the ability to assign
      • Allow Filters with Only Special Characters in Zoho Mail

        Hi Zoho Mail Team, I hope you're doing well. We have noticed that currently, Zoho Mail does not allow creating filter criteria using only special characters, such as = or #. However, there are scenarios where such a filter is necessary. For example: Filtering
      • How to save email as PDF?

        I saw 2 previous threads about this. One is from 14 years ago. The other was closed as "answered" a year ago but the feature was never implemented: https://help.zoho.com/portal/en/community/topic/how-to-download-save-emails-as-pdf Is the "save as PDF"
      • Flexible plans

        Hi, I have a Workplace Standard subscription. On Zoho's website, it mentions that with the annual plan it's possible to have multiple plans under the same organization—for example, Workplace Standard and Mail Lite. However, I can’t find a way to do this
      • Weekly Tips : Teamwork made easy with Multiple Assignees

        Let's say you are working on a big project where different parts of a single task need attention from several people at the same time—like reviewing a proposal that requires input from sales, legal, and finance teams. Instead of sending separate reminders
      • Cannot give public access to Html Snippet in Zoho Creator Page

        Hi, I created a form in Zoho Creator and published it. The permalink works but I want to override the css of the form. (style based URL parameters is not good enough) So I created a page and added an Html snippet. I can now override the css, which is
      • Weekly Tips : Customize your Compose for a smoother workflow

        You are someone who sends a lot of emails, but half the sections in the composer just get in your way — like fields you never use or sections that clutter the space. You find yourself always hunting for the same few formatting tools, and the layout just
      • Accounting on the Go Series-43:Enhancing Your Reporting Efficiency with Dashboard Filter State Retention

        Hello everyone! Welcome back to our series on Zoho Books mobile app features. Today, we will talk about a feature that yet again helps you focus on work that really matters-Dashboard Filter State Retention. Imagine you're working on your Zoho Books dashboard,
      • Zoho books/payroll tax payment

        I accidentally made a second payment to my taxes for $300 which is reflected in my bank account and therefore on Zoho books but I can not match it to any transactions because its not reflected in payroll as a tax payment. Is there a way to add an extra
      • I can't renew the Finance Plus subscription

        I tried to renew the Finance Plus subscription but it keeps reloading the same page over and over when ever I click on "Renew Subscription" button
      • Estimate vs Quote

        they are different. Quote is for 1 piece price + other charges. Estimate is for total quantity to be ordered. The gross total amount of the Estimate is the amount payable. Replacing Estimate as Quote is not understandable because they are different. In
      • Accounting on the Go Series-47: Effortless GSTIN Management- Auto Populate TaxPayer Details in Zoho Books Mobile App

        Hello everyone, Welcome back! Today, we're focusing on a feature specifically designed for our Indian users in the Zoho Books-Indian edition, particularly those who deal with GST compliance regularly. We understand the importance of accurate and efficient
      • Accounting on the Go Series-48: Enhance Accuracy with Custom Work Week Start Days in Zoho Books iOS app

        Hello everyone, Welcome back! We’re here with another feature spotlight that might seem small but can have a big impact on your daily routine: setting the first day of the work week in the Zoho Books iOS app. Imagine this: You’re a business owner who
      • Time to Get Paid Report in ZBooks

        Hello, One of our customers who has 25 different companies around the world gets 60 days to make payments. Unfortunately, the subject report does not report an average time to get paid (in days) or the ability to look at a custom period of time. Currently
      • How to prepare a balance sheet for a company that has no operations yet?

        .
      • Project Billing Method from Zoho People

        Normaly our customers use Zoho Projects to manage projects and timesheet that are being charge to the customer. Using the integration from Zoho Project we can have projects base on different billing method. For example most of our customer use Hourly
      • Zoho Books-Accounting on the Go Series!

        Dear users, Continuing in the spirit of our 'Function Fridays' series, where we've been sharing custom function scripts to automate your back office operations, we're thrilled to introduce our latest initiative – the 'Zoho Books-Accounting on the Go Series'.
      • Zoho Books | Product updates | July 2025

        Hello users, We’ve rolled out new features and enhancements in Zoho Books. From plan-based trials to the option to mark PDF templates as inactive, explore the updates designed to enhance your bookkeeping experience. Introducing Plan Based Trials in Zoho
      • Zoho Books | Product updates | August 2025

        Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.
      • Update or Upsert Records Using Unique Custom Fields

        Hello customers, We've enhanced the process of updating records via API. You can now: Update records using unique custom fields Upsert records using unique custom fields Note: Both the features are available in the Zoho Books and Zoho Inventory apps.
      • [Webinar] Understanding the New Invoice Management Systems

        Join industry expert CA Pritam Mahure as he discusses the importance of the new Invoice Management System (IMS) and its impact on taxpayers. Topics Covered: - Concept of IMS and pre-requisites - Applicability and Restrictions on Invoices/Records for IMS
      • Accounting on the Go Series-51: Effortless Transactions: Create and Manage Directly from Uploaded Documents

        Hello everyone, We’re back with another useful feature that makes working with Zoho Books even easier! This time, we’re simplifying the process of creating transactions directly from uploaded documents. Imagine you’re out meeting clients, and you receive
      • [WEBINAR] Effortless migration to the VAT-ready South Africa edition of Zoho Books

        Hello there, If you are one of our early users from South Africa using the older edition of Zoho Books, this webinar is for you! We have now launched a new South Africa edition with VAT support, to which you can migrate your existing data. Join this session,
      • Next Page