Sync not working - Bank Feeds

Sync not working - Bank Feeds

Hi Guys, 

I have spent the best part of a weekend setting up zoho books with all my clients and transactions etc I have set up my bank Natwest UK - and the first few days the software was working fine (1st oct). 

However, my amount in bank is correct, but none of my latest transactions are pulling through and therefore off in zoho books. The sync now button does not work at all, tried all devices, logged in and out, reconnected my bank etc. Tried all the various fixes support has given me but still says last synced 1st October.

Before i am given another generic response, i am aware that your feeds are third party and it's been almost 5 days since i've first had this problem with no fix or help at all from the escalated support. 

Maybe someone else can provide some assistance? 

Everything else in the software is perfect for my needs, but it fails at this one essential point. 

Thank you.