What's New - June 2025 | Zoho Backstage

What's New - June 2025 | Zoho Backstage

Plans change. People cancel. Tickets get handed off. It happens, and we understand. As an organizer, you need tools that offer flexibility for attendees while protecting your event’s integrity. That’s why we’ve built features to help you manage these situations with clarity and control.

This month’s updates may not be the flashiest, but they have a clear purpose. They are designed to give you quiet confidence, helping you say "yes" when it matters and "not this time" when it doesn’t. With that balance, your events become more than just efficient. They become intentional and genuinely human.

Let's take a look at what's new and enhanced. 

Cancellation Approval 

Make cancellations work for you and your attendees.

Managing cancellations is now more flexible and organizer-friendly with the new cancellation approval workflow in Zoho Backstage. Instead of canceling tickets immediately, organizers can now receive formal requests from ticket holders, review them, and choose to approve or deny them. This extra layer of control helps you stick to your event policies, handle refunds more accurately, and keep communication clear, especially for complex or high-value requests.

To turn this on: 


  • Navigate to Registrations > Registration Settings from the Dock, and switch on the Cancellation Approval toggle. 
  • Once active, any attempt by an attendee to cancel a main ticket, companion ticket, or session will create a request instead of an instant cancellation. The request will show up as Pending in the attendee’s event portal, so they can see what’s happening at any time.
On your side, these requests appear under a new Cancellation Approval tab in the Registrations module. You can check each request in detail. If it includes multiple items, such as a ticket and sessions, you can approve or deny each item separately. For example, you might approve a ticket cancellation but keep the session registrations active.



When you approve a request:
  • You’ll see the attendee’s reason, the items involved, the cancellation fee (which you can still edit), the refund amount, and an optional comment box. 
  • Once you confirm, the request status changes to Approved on the attendee’s side.
When you deny a request:
  • You’ll see the same details and can add a reason for the denial. 
  • The status will then update to Denied for the attendee. 
  • If only some items are approved, the status will show Partially Approved, and any denied items will be removed from further processing.
To help you stay on top of things, the Cancellation Approval tab has filters to see all requests or only those that are pending, approved, denied, or partially approved. This makes sorting and managing large volumes of requests easy.
Notes
  • If the primary ticket is selected for cancellation, any linked sessions or companion tickets will be automatically included. 
  • Also, once a request has been denied, it can't be submitted again.
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans

Restriction of ticket transfers

Stronger control over how tickets change hands.

A new enhancement has been introduced to give event organizers greater control over how ticket transfers are handled. You can now decide whether to allow or restrict transfers, depending on your event’s needs. This helps prevent unauthorized resale, reduce misuse, and maintain operational clarity, which is especially important for tightly managed or high-value events.

In the past, many organizers offered attendees the flexibility to transfer tickets to others after registration, which worked well for most events. However, as some events grew more complex, organizers began to see new challenges where tighter control became necessary. For example, some reported cases where tickets purchased at the standard price were resold at higher rates, creating potential policy conflicts. In other cases, especially when attendee badges are preprinted, last-minute transfers can lead to mismatches and confusion at the venue.

To address these concerns, organizers can now enable or disable ticket transfers at any point, based on their event’s operational requirements. 



To turn off ticket transfers: 
  • Navigate to Registrations > Registration Settings from the Dock, and switch of the Allow Ticket Transfers toggle. 
  • Here, the ticket transfer policy can be defined for all ticket classes or tailored to specific ticket classes. This ensures that organizers can enforce different transfer rules for different tiers or categories of tickets.
By default, when the Allow Ticket Transfers option is enabled, transfers are permitted. However, organizers also have the option to define a time window during which transfers are allowed. They can choose to allow transfers until the event start date, the event end date, or set a custom date and time. Once this defined period has passed, ticket transfers will be automatically restricted for attendees.
Notes
While attendees are subject to these restrictions, event organizers themselves will retain the ability to transfer tickets on behalf of attendees at any time, regardless of the transfer settings in place.
This is designed to help organizers prevent unauthorized resale, maintain data consistency, and ensure smooth operations on event day.  

Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans

Simplified refunds with automatic cancellation fee application

Spend less time on fee calculations and more time running your event smoothly.

Managing cancellations is now faster and more consistent with our new automatic cancellation fee application. When you use the Cancel and Refund option, the cancellation fee you defined during ticket setup is automatically applied to the refund amount. This removes the need for manual adjustments and helps you maintain fairness and consistency across all refunds.

Full control when you need it:
  • You still have the flexibility to adjust the cancellation fee percentage before finalizing the refund. This means you can easily handle special cases, such as emergencies or loyal attendees, while protecting your revenue and saving valuable time.
If you issue a refund without canceling the ticket, such as for a goodwill gesture or a partial adjustment, no cancellation fee will be applied. In these cases, the ticket remains valid, and you can manually adjust the refund amount to suit the situation.
Notes
Automatic cancellation fees are only applied if you’ve set a cancellation fee for the ticket class during ticket setup.
This update makes your refund process quicker, clearer, and more reliable, allowing you to focus on delivering great event experiences instead of double-checking fee calculations.

Plan availability: Included in the Essentials, Premium, and Ultimate plans

Alt Text support for all website images

Make your event website more accessible and search-friendly.

Alt Text support has officially arrived in Zoho Backstage, helping you build more inclusive and discoverable event websites. Whether you are aiming for WCAG compliance or looking to improve your site's SEO performance, this feature ensures your visuals are both beautiful and meaningful.

Every time you upload an image in the website builder, you will now see an Alt Text field in the right-side panel. It comes with a default value of “image,” but you can and should replace this with a custom, descriptive phrase that accurately represents the image. This allows screen readers to convey the content to visually impaired users and gives search engines better context to index your site.



For bulk management:
  • Navigate to Settings > Customize Text > Alt Text (available on all paid plans). You’ll see a preview of each image, making it easy to update values at scale. Multilingual sites are fully supported—you can switch languages and refer to the source-language Alt Text while entering translations.
For a spreadsheet-based workflow:
  • The Event Website - Alt Text sheet is now part of the language export file. Update it in bulk and import it back into Backstage to instantly reflect the changes across your website.
Whether you're optimizing for discoverability or inclusivity, this update ensures your event content is both meaningful and compliant.

Plan availability: Included in the Free, Essentials, Prem​ium, and Ultimate plans

Register companion tickets anytime (Early access)

Give attendees more flexibility for their guests.

Attendees can now register companion tickets anytime after they purchase their main ticket, as long as their ticket includes the companion benefit. They simply log in to your event website and add companion tickets from either Your Orders or Your Tickets.

From Your Orders:
  • Navigate to Your Orders > Event Tickets > Register Companions. This takes them to the ticket selection page to complete the registration.
From Your Tickets:
  • Navigate to Your Tickets > Register Companions. This also directs them to select and confirm companion tickets.
Each companion ticket will appear as a separate order on the website, linked to the main ticket ID. On your end, the companion registration is also tracked as its own order, keeping everything clear and organized.

We’re just getting started.

The updates you see today are only part of our bigger vision to make Zoho Backstage more flexible, reliable, and rewarding for every organizer. In the second half of 2025, we’ll roll out more practical enhancements and thoughtful tools to help you handle change smoothly, deliver better experiences, and run every event with more confidence.

Thank you for being with us on this journey. Stay tuned, because there is more to come.

Note: All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.

If you have any questions or would like to try out our early access features, feel free to contact us at support@zohobackstage.com.

    Nederlandse Hulpbronnen


      • Recent Topics

      • Allocating inventory to specific SO's

        Is there a way that allocate inventory to a specific sales order? For example, let's say we have 90 items in stock. Customer 1 orders 100 items. This allocates all 90 items to their order, and they have a back order for the remaining 10 items which could

      • Mail and OS

        Jai Hind! Zoho is doing good by creating good software (made in india) on par with other tech giants. 🥰 Suggestion: 1. Whenever we sign up on zoho mail its asking for other mail id. It shouldn't be like that. You should ask general details of a user

      • Personal account created under org account

        Hi there, I am Jayesh. We are using ME Central, and we have an account by the email ID soc@kissht.com.. Now I have created a personal account., jayesh.auti@zohomail.in, accidentally. Can you help me to remove this jayesh.auti@zohomail.in from my organization

      • Add another account

        How to add another mail account to my zoho mail.

      • Recover deleted user

        Hi by mistake i have deleted an added user and his email associated. Please help me recover it thank you.

      • No connection to the server

        Hello! I can't add a new email address to my mailbox because your server is rejecting me. Please help. I took and added a screenshot of this problem Marek Olbrys

      • URGENT: Business Email Disruption – SMTP Authentication Failed

        Dear Zoho Support, I am writing to escalate a critical issue with my business email account: 📧 marek@olbrys.de My domain olbrys.de is fully verified in Zoho (MX, SPF, DKIM, DMARC all valid – green status). I am using the correct configuration: smtp.zoho.eu

      • Emails missing from desktop but visible on phone

        Subject says it all. Windows 11 laptop. Apple phone. all systems up to date.

      • Website Hosting

        Hello, I want to host my domain on Hostinger, and I want my emails to run through Zoho Mail. Please provide me with the SPF record, MX record (Type: TXT), and A record, so that I don’t face any issues with my emails. My website is on Hostinger hosting,

      • Can not search zoho mail after update V.1.7.0

        i can not search mail on to and cc box from attached picture and then search contacts box can't click or use anything. include replay mail too.

      • Urgent Security Feature Request – Add MFA to Zoho Projects Client Portal Hello Zoho Projects Team,

        Hello Zoho Projects Team, We hope you are doing well. We would like to submit an urgent security enhancement request regarding the Zoho Projects Client Portal. At this time, as far as we are aware, there is no Multi-Factor Authentication (MFA) available

      • How to retreive the "To be received" value of an Item displayed in Zoho inventory.

        Hi everyone, We have our own Deluge code to generate a PO according to taget quantity and box quantity, pretty usefull and powerful! However, we want to reduce our quantity to order according to "To be received" variable. Seems like this might not even

      • Add Support for Authenticator App MFA in Zoho Desk Help Center

        Hello Zoho Desk Team, We hope you are doing well. We would like to request an enhancement related to security for the Zoho Desk Help Center (customer portal). Currently, the Help Center supports MFA for portal users via SAML, JWT, SMS authentication,

      • Payment on a past due balance

        Scenario: Customer is past due on their account for 4 months. We suspend their billing in Zoho books. Customer finally logs into the portal and enters a new credit card. We associate that cardwith their subscription, which will permit the card to be used

      • Instant Sync of Zoho CRM Data?

        With how valuable Zoho Analytics is to actually creating data driven dashboards/reports, we are surprised that there is no instant or near instant sync between Zoho CRM and Zoho Analytics. Waiting 3 hours is okay for most of our reports, but there are

      • Kaizen #211 - Answering your Questions | Using Canvas and Widgets to Tailor CRM for Mobile

        Howdy, tech wizards! We are back with the final post in addressing the queries you shared for our 200th milestone. This week, we are focusing on a couple of queries on Zoho CRM mobile configurations and custom payment gateway integration. 1. Mobile SDK

      • Remove "Invalid entries found. Rectify and submit again" modal

        Following up on a post from a few years back, but can the Zoho team consider either removing the 'Invalid entries found. Rectify and submit again' modal that displays for empty mandatory fields OR allow an admin to change it? I've built a custom error

      • Validation function not preventing candidates under 18 or over 30 from submitting the web form

        Hello everyone, I’m trying to create a validation rule for the Candidate Webform in Zoho Recruit. I added a custom field called “Date of Birth”, and I want to make sure that candidates cannot submit the form unless their age is between 18 and 30 years.

      • Remember all the ways we've posted?

        The world celebrates World Postal Day in 2025 with the theme “#PostForPeople: Local Service. Global Reach". The story of the “post” is a story of human connection itself, evolving from simple handwritten notes carried over long distances to instant digital

      • Custom domain issue

        I recently changed records for my support area custom domain for a few months, I then wanted to come back to Zoho, but now I can't connect it and I can't login as it's having an SSL issue. I cannot get a good response from support, as I've been notified

      • Cadence reports as front-end reports

        Hello everyone, We have built a cadence which is connected to the Leads module. There are 11 steps in total, 7 are automatic emails and 4 are tasks for the Lead owners. As admins, we have access to this (very nicely made) 'View Reports' tab where we can

      • Zoho Commerce in multiple languages

        When will you be able to offer Zoho Commerce in more languages? We sell in multiple markets and want to be able to offer a local version of our webshop. What does the roadmap look like?

      • Show elapsed time on the thank-you page?

        Is it possible to display the total time a user spent filling out a Zoho Form on the thank-you? I’d like to show the difference between the `form submission timestamp` and the `start time` (currently have a hidden Date-Time field set to autofill the date

      • The present is a "present"

        The conversation around mental health has been gaining attention in recent years. Even with this awareness, we often feel stuck; the relentless pace of modern life makes us too busy to pause, reflect, and recharge. In the world of customer support, this

      • Cliq iOS can't see shared screen

        Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

      • Kaizen# 209 - Answering Your Questions | All About Client Script

        Hello everyone! Welcome back to another exciting Kaizen post! Thanks for all your feedback and questions. In this post, let's see the answers to your questions related to Client Script. We took the time to discuss with our development team, carefully

      • Email Integration - Zoho CRM - OAuth and IMAP

        Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have

      • Search in Zoho Community Not Working

        I realize this is a bit of a meta topic, but the search for the various Zoho Communities appears to not be working. I'm under the impression that they run on some version of the Zoho Desk platform, so I'm posting this here.

      • I need to do crud with snippet html

        I need to implement a form with an improved user interface. I would like to use snippets to build a CRUD that allows me to create and update records. How could I achieve this using snippets?

      • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

        I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

      • Enhancements to finance suite integrations

        Update: Based on your feedback, we’ve updated the capabilities for integration users. In addition to the Estimates module, they can now create, view, and edit records in all the finance modules including Sales Order, Invoices, Purchase Order. We're also

      • Meeting impossible to use when sharing screen

        he Meeting tool in Brazil is practically unusable when sharing anything, whether it’s a presentation or simple navigation. When accessed via Cliq, the situation gets even worse: even basic calls fail to work properly, constantly freezing. And as you are

      • Connecting two modules - phone number

        Hi, I’d like some guidance on setting up an automation in Zoho CRM that links records between the Leads module and a custom module called Customer_Records whenever the phone numbers match. Here’s what I’m trying to achieve: When a new Lead is created

      • Resume Harvester: New Enhancements for Faster Sourcing

        We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we built

      • Incorrect “correct” password on email client apple mail

        I have troubleshot this account several times. I have deleted and re added account. It keeps saying incorrect password. Can you check that it is not locked on your end?

      • Is it possible to lock editing subform rows?

        Ideally editing would only be locked after the form has been updated but I still want them to be able to add new subform records at any time and they should be able to delete rows from the subform. It is a named subform if that's relevant however the

      • "Spreadsheet Mode" for Fast Bulk Edits

        One of the challenges with using Zoho Inventory is when bulk edits need to be done via the UI, and each value that needs to be changed is different. A very common use case here is price changes. Often, a price increase will need to be implemented, and

      • What is the maximum file size of a video upload in Zoho chat?

        Can I upload a 20 mb video file and share it with my colleagues? 

      • The Social Wall: September 2025

        Hello everyone, As we step into the fall season, some major updates are on the horizon. Meanwhile, here are the exciting updates we rolled out this September. Approvals in iOS Managing approvals just got more seamless on mobile. With this update, the

      • Update a field in ALL all calls under a contact

        HI guys! I have written some deluge code to update a field in my calls after i have comepleted the call, i need this field to update in all my scheduled calls as well that are comeing up. I just cant seem to get it to work, i have put teh code below,

      • Next Page