WHERE'S MY MONEY?!

WHERE'S MY MONEY?!

as funny as the title is, it is a serious issue im having.

how exactly do i receive the money that was spent on my subscriptions? where do i go to see these settings? when do i receive? its just a bit fishy that i cant seem to find any settings for this, plus when i ask a question support responds. once i ask this question it says they couldnt reach me.

Just a bit...suspicious and im starting to get pretty frustrated.