Use action responses across your kiosks with sequential actions

Use action responses across your kiosks with sequential actions

Hello Everyone,

Imagine building a kiosk that gives you full control over how actions are executed in later screens in that same kiosk. What if you could use data from a previous action later in that kiosk—with no interruptions or data gaps? This is exactly what sequential actions bring to Kiosk Studio in Zoho CRM.

Sequential actions enable you to use action responses in subsequent screens or components in your kiosk. With this enhancement, kiosks can now wait for one action to complete before moving to the next step, enabling you to use the response of that action in later screens or components.

Here's a quick example:

Let's say your first step in the kiosk creates new records. With sequential actions enabled, your kiosk waits for those records to be created and then makes them available in the next step. For example, once a new lead is created, you can immediately schedule a meeting for that lead or create a task for that record owner in subsequent screens. You can also use these new records in decision components, pass them on to another action, or trigger follow-ups without any manual setup. 

What's new? 

  1. Wait for completion: This option tells your kiosk to wait until an action is completed to ensure its response can be used in the next screen.
  2. KioskRecords: This combines GetRecords, CurrentRecords, and CreatedRecords into a single grouped view for easier access. 
  3. CreatedRecords: This option displays the list of new records created through Kiosk actions. 
  4. Kiosk Fields: This merges screen fields and action fields under one unified section for simpler configuration. 

How sequential actions can improve your kiosks

Wait for completion

To enable sequential actions for your kiosks, you must switch on the "Wait for completion" toggle. Once enabled, the kiosk will wait until the action is completed before showing users the next screen, where they can use the appropriate action responses.


By default, most actions will have this option automatically enabled. The actions for which this option needs to be manually enabled are as follows:
  1. Activities (tasks, calls, and meetings)
  2. Create record
  3. Webhooks
  4. Functions
If this option is not enabled, kiosks will be executed in parallel, without waiting for actions to be completed. Those action responses cannot be used in subsequent screens. 

Add failure path (optional) 

Enabling sequential actions for kiosks will give users the choice to add a failure path if needed. This is optional and visually different from the success path, as shown in the screenshot below.

When we enable the "Wait for completion" action, users can enable a failure path in case the action fails during execution. When enabled, the kiosk will display two paths: a success path and a failure path. You can then define the next steps in each case.

Message on load 

While actions like webhooks and functions are being executed, you can display customized messages to users.

Let's go through the use case below to see how sequential actions work in kiosks. 

Use case: Pass function outputs in subsequent screens                                                                                                                            

Let's say you want to add new leads through functions to your Zoho CRM account. Create the function to capture new lead records and save it. The output of this function will be the record IDs of newly created leads.

With sequential actions enabled, the kiosk will wait for the function to finish and produce its output (i.e., the new record IDs will be available in the next screen). The returned outputs (record IDs)become action fields in your kiosk. In this use case, we'll schedule a demo for newly created records in the subsequent screen. We'll first use the GetRecords component to get the record IDs from the function. Then we'll configure the Create Record action with GetRecords as a lookup. Finally, we'll set up the Activities action to schedule a meeting for the new record IDs.

This makes it easier to build dynamic flows that depend on real-time outputs from functions or external APIs.

Check out the video below to learn how you can use custom function outputs in a GetRecords component to fetch and display new records (via functions), and how you can schedule a demo for those records.



Now that you understand how sequential actions work in kiosks, it's time to learn about the new components and fields we've added to kiosks as a result of this new feature. 

New components in Kiosk Studio

→ KioskRecords and CreatedRecords 

With sequential actions, newly created records from the Create Record action can be displayed through CreatedRecords. To simplify your setup, GetRecords, CurrentRecords, and CreatedRecords are now grouped under a single category: KioskRecords. This gives you a unified view of all record-related options in one place.

CreatedRecords in decision components 

Currently, while configuring a decision component, you can only add conditions based on GetRecords and CurrentRecords.

With sequential actions, you can now configure a decision component by adding conditions based on CreatedRecords as well. Click KioskRecords and choose CreatedRecords to add your conditions.

CreatedRecords in action components 

You can now configure actions based on CreatedRecords in Kiosk Studio. Simply select the action you want to configure, select the record type as CreatedRecords, and complete the configuration.

Let's say you want to update a field in a created record. You can configure the Update Field action, select CreatedRecord as the record type, and configure which field needs to be updated.

Similarly, you can use CreatedRecords in various action components in kiosks. 

→ Kiosk Fields 

Previously, you could only use screen fields in your actions or create different paths in decision components.

Now you can use both screen fields and action fields under one section called Kiosk Fields, making it easier to manage all available inputs in your Kiosk setup.

Sequential action specifications

Here are some additional details related to configuring sequential actions in Kiosk Studio:
  1. You can add up to three sequential actions from webhooks and functions between the two screens in a kiosk or between the start and end state of a kiosk.
  2. The execution wait time for webhooks and Deluge functions is 10 seconds. If the action takes longer, it will be considered as having failed and will be moved to the failure path (if configured). The action will still be executed, but its response will not be available in later screens.
  3. The maximum number of fields that can be created for webhooks and Deluge functions is 25.
  4. If errors like sockettimeout, threadtimeout, or connecttimeout occur while webhook or Deluge functions are being executed, the action will be considered as having failed and will be move to failure path (if configured).
  5. Only JSONObject responses from webhooks and functions are supported.
  6. JSONArray is not supported for sequential actions.
  7. The string returnType is only supported in functions. Thus, the JSONObject response has to be parsed and sent as a string from the action.
Sequential actions are designed to make kiosks smarter, faster, and more connected, and to help you create dynamic, data-aware experiences that respond in real time.

We're sure this valuable addition to Kiosk Studio will provide users with greater control to create smoother flows. If you have any questions regarding this enhancement, please comment below and we'll get back to you at the earliest.

Thanks & Regards,
Serena Woolridge


    Nederlandse Hulpbronnen


      • Recent Topics

      • Social Media Simplified with Zoho Social: Preview your Instagram grid before posting

        For a platform like Instagram that relies on visual appeal, it's important that you plan your image and video content in a way that holds your audience's attention. Planning your grid ahead of time gives you the benefit of understanding how your posts

      • Error code 1000

        Can you please tell me why the following, occasionally causes this error via the api, not every time ?... zoho.books.updateRecord("salesorders",organizationID,salesorderID,{"template_id":"#################069","custom_fields":[{"label":"DelDate","value":"Tuesday,

      • VAT rates - exempt and out of scope

        Good Evening, UK based company here. I am a bit confused in respect of setting up VAT rates for exempt goods and services; at present I am simply leaving the VAT rate blank in the transactions in order to prevent any VAT appearing in the VAT return. When

      • How to loop through Multiple Upload and Display Actual File Name

        I have been reading the help on the File Upload Control and reviewed the Deluge help on files and I can not figure out how to loop through the uploaded files and do anything but get the automatically created file names. The code below will run but each

      • abou arattai

        I want to use the Arattai app for business purposes, so please convert my account to a business account.I have my own invoice app, and I want to link it with the Arattai app for direct messaging.

      • Configurable Zoho Cliq Notifications for Zoho People Alerts

        Hello Zoho People Product Team, Greetings and hope you are doing well. We would like to request an enhancement to Zoho People notifications, enabling a native delivery via Zoho Cliq with admin-level control, similar to the notification settings available

      • Looking back at Zoho Calendar in 2025

        Hello Zoho Calendar Community, As we step into a brand-new year, we’d like to take a moment to thank you for being an active and valued part of the Zoho Calendar community. Your trust, feedback, and continued engagement motivate us to keep evolving and

      • There was an error while connecting to GSTN

        I am trying to file GSTR1. Everything flows smoothly until I reach the final step of filing the return. After I enter the PAN and OTP for filing it raises the error "There was an error while connecting to GSTN"

      • Zoho Books Extension: What Happens If Custom Fields Already Exist?

        When developing Zoho Books extensions, what happens if the target Zoho Books organization already has a custom field with the same API name as one defined in the extension? I’m asking because we originally created an on-Books version of this functionality,

      • Internal Server Error (500) When Attempting to View Banking Transactions

        I am experiencing an Internal Server Error (500) when attempting to view transactions across all of my banking accounts. Despite multiple attempts to resolve this, I have received little more than runaround from support, and the issue remains unresolved.

      • How do I add a blank line to the Organisation Address Format?

        I'd like to have my VAT number, for example, shown prominently by having a clear gap between it and the address block above, but any blank lines in the address format get ignored in PDF outputs.

      • Automatic Invoice Number generation for createRecord

        Hello, while testing some custom Buttons in my Zoho Books application, I noticed that I get an error that previously did not occur. After some further digging I found that the automatic transaction numbering of invoices no longer work in my organization.

      • Adding number of days to an estimate.

        I need both QTY of item and "number of days hire" in my estimates at the line item level. Any clues as to how this is done would be greatly appreciated. It needs to calculate. Thanks J

      • Books Api: listing expenses created after certain dates

        Is there any parameter I can add to the List Expenses endpoint that will let me look up expenses by when they were created?

      • Why can't we change the Account type from an Expense to an Asset?

        Like the question. Why in QuickBooks for example if I mistakenly created an account as an expenses and I already captured information in those accounts, I can just change the account type from expense to asset

      • Is it possible to do validation for the Actions added to Reports?

        We have an all-around On Validate function that checks all the possibilities before the Created/Edited form submissions. We want to have a button in the report view, so we can change records without entering. We are able to add this button, and it does

      • Ability to Edit Ticket Subject when Splitting a Ticket

        Often someone will make an additional or new request within an existing ticket that requires we split the ticket. The annoying part is that the new ticket maintains the subject of the original ticket after the split so when the new ticket email notification

      • [Free Webinar] Environments in Zoho Creator - Creator Tech Connect

        Hello Everyone, We’re delighted to kick off the 2026 edition of the Zoho Creator Tech Connect Series and are excited to continue this learning journey with you. The Creator Tech Connect series is a free monthly webinar featuring deep-dive technical sessions

      • Zoho Voice API SMS

        I made a post request in Zapier to try to send an SMS. Authentication appears to be configured correctly. I followed the documentation and I'm getting a 400 Error "Internal Server Error". Not helpful at all. Anyways, I could not find any information on

      • How do I change (error) display messages

        Hi! I would like to edit display messages like "invalid entries" and "enter a value for Nome" and so on into Italian language messages. How can I do that? Already tried on Validate on form submit. Where I am failing? Thanks in advance.

      • Record Overseas Transactions Along with CC charges

        Hi All, We receive payments via stripe in multiple currencies and stripe takes around 2.5% fees. The amount is settled in INR into our local bank. What should be the currency of the income account used for Stripe payments? Here is a sample flow that we

      • Easier onboarding for new users with stage descriptions

        Greetings, I hope all of you are doing well. We're happy to announce a recent enhancement we've made to Bigin. You can now add descriptions to the stages in your pipeline. Previously, when creating a pipeline, you could only add stages. With this update,

      • Pieds de page personnalisé - Document Zoho Writer

        Bonjour à tous, Je rencontre un souci avec l’ajout d’un pied de page personnalisé dans un document Zoho Writer. Je souhaite insérer les informations de mon entreprise (notamment un logo + adresse) dans le pied de page. Le problème, c’est que lorsque j’ajoute

      • Credit card transactions are backwards after importing statements

        I am new to Zoho Books so I'm importing my firm's bank and credit card statements in. My credit card statements have a single column with negative numbers so that is the option I chose. But when I went to categorize the credit card transactions, I can

      • Permissions on Views

        Having the option of any agent creating custom views is firing back and got a situation where there are a hundred different views across the team and tickets are not being dealt in the most efficient of ways. Tickets seems to be missed by some agents,

      • Function #8: Add additional charges to invoices

        Here goes one of the highly sought-after custom functions in Zoho Books. If you find yourself needing to apply additional charges to customers on their invoices (say credit card surcharges, or fuel charges applicable to customers from a certain region,

      • VIsual maindmaps in Zoho notebook Ai

        Can I create and export VIsual maindmaps in Zoho notebook Ai

      • 1stDibs Integration to Zoho Inventory

        Hello is it possible to integrate my Zoho inventory and 1stDibs?

      • Community Question: Renewal vs Invoicing

        This is a question for the community. Does anyone else consider there to be a difference between a subscription renewal event and sending out a recurring invoice for a subscription? For example, let's say customer XYZ purchases a 1-year subscription to

      • cloud console support for music websites

        Hi Friends, I am not from a very technical background.. So need support from the Zoho family. I want to build a e-commerce website which is in Musical Niche. It will help people learn music & play instruments of all types. There are a few players in the market like Chordify , Guitaa, Guitar Dashboard, ChordU & few others. But I all these websites allow only a few instruments  to play. So I want to build a better  website than the one I mentioned. So wnated to know what UI & AI should I use so that

      • Scheduled Reports - Do not send empty report

        Hello, We are intensively using reports in the CRM, especially for sales managers. When data is empty, they still receive an email. Can you add an option to avoid sending the report when data is empty?

      • Is Zoho One Desktop more secure than Zoho One Web SaaS?

        Is Zoho One Desktop more secure than using Zoho One in browser? Inherently, it seems desktop would be unless you don't do things like share your pw or leave pc on. I am concerned about data being on the cloud or someone else's server and database.

      • Reminder Settings - Time Tracker

        On the time tracker in Reminder Settings I created a reminder according to the Zoho manual. But a manager asked me to change the message that goes in the email. Is it possible to change the message? I didn't find that in the Zoho manual. Another question: I configured to receive the reminder everyone who logged in less than 40 hours. Does Zoho consider less than 40 hours of the current week or the whole month? Another situation, I put it so that I and another specific user would receive the notification,

      • Create Item group from a composite Item

        I have applied my mind for hours but cannot figure this out. Can you have a composite item in an item group?. E.g. We bundle different color and size SKU's together as composite items. Also Using composite items as Bill of Materials. We want to create

      • Main difference of Zoho Recruit Corporte version and Staffing HR vesion

        Hi Zoho, I need help to fully understand what is the main key point differences of Recruit Corporate version versus the Staffing HR version? We are currently using Corporate HR version and we are looking on having an insightful automated reporting, does

      • Out of Stock items showing in Commerce

        I have over 6000 items and most are not in stock, but all items are showing up in Commerce whether they are inventory or not. What option or feature can you use to hide items in Commerce at zero or negative quantities? I currently am using Commerce for

      • Is it possible to transfer data from one related list to another within the same module ?

        In the Leads module, there is an existing default Product related list that already contains data. Recently, I added a custom multi-lookup field, which created a new related list in the same Leads module. Now, I need to move the existing data from the

      • How to implement new online payment gateway?

        Hello, Can you tell me how to proceed to implement my local payment gateway? DIBS has an open avaiable API that should be easy to implement into ZOHO BOOKS. http://tech.dibspayment.com/dibs_payment_window

      • Formula working in MS Excel , is not working in Zoho Sheets, Filter fuction which is working in MS sheets per the attached workbook / Daily update.

        Filter function , which is working in MS Excel is not working in Zoho sheets. Please help on function of filter of particular class sheets and extract students name who has more than 3.5 hours of study hours on particular day depending on date in D7 cell.

      • New in Smart Prompt: Record Assistant for contextual assistance, and support for new AI models

        Smart Prompt helps teams stay informed and move faster by providing relevant suggestions where work happens in CRM. With this update, Smart Prompt becomes more adaptable to your organization’s AI preferences. You can now choose which Large Language Model

      • Next Page