Is it possible to refine the translation?
Is there any configuration session that allows some translation edit? I found a typo in Brazilian Portuguese button label and I was planning to fix by myself... The button is "Register" at the Customer Portal first access (where you define the password) Actually I found "Registo" that's wrong The correct should be "Registrar" or "Registro" (<-- kinda weird) Thanks!
@Mentions Notifications and multiple teams
Hello, We first started using Desk for tech support. It's now used by several departments. To make it easier to collaborate on tickets many of our sales team are also part of the tech-support group; this means that we can @mention them in a comment to get their input (and vice versa). The problem is that we also have the notification set up to email everyone in Tech Support when a ticket is moved to our department. And this means those sales guys get the notification too. Is there a way to send out
Replacing a field without losing data
How can I change a multi-select pick list field into a regular pick list field without losing data?
All tickets are blanck
Hello! For 5 days, all our tickets are empty! only the title then blank! We are using Chrome and Edge Can you please resolve it quicky or tell me whats going on
Problem with my subdomain
Hi, i have changed registrar for my domain but i haven't copied my link for my subdomain actviced on ZOHO DESK the domain was support.drcomputers.eu user drcomputers73 email supporto@drcomputers.eu can you help me i have the new domain with subdomain but i don't remember the cname i have to use Regards
Can't get pop up to move
When I open a ticket, a big gray pop up with the customer's email comes up and blocks half their message. How do I fix?
Support team not responding on emails.
I am requesting for some information related to my Zoho Desk and have reported the same on support@zohodesk.com. Its been more than 10 days no one has replied to my queries.
ZOHO DESK STATUS
When will Zoho Desk be back up?
Overdue tickets view
Hi, How do we create a view to check overdue tickets. We have created currently two department. One is Refund and other is KYC( customer care department). How do we create different views that tickets older than one week can see separately .
Going back to old view
I tried the new view, now I can't go back to the old view, how can I do this?
Could you help me to add SSL for my custom domain Zoho Desk?
Hello, I have been asking for this from since last week by email and it doesn't happen till now. My zoho desk site is: support.sightour.com Please help me on that . As least shoot me an email tell me when it will possibly be ready Thanks.
Ticket raised by client
Hi Whenever ticket raised by new clients. A notification goes to them to inform about ticket no and they can also view tickets as per that notifications. But whenever client client on "VIew tickets" link then some login ID password requirement came. We have clients all over the world, we are earlier using Zendesk and now switch to ZOHO. Ideally no login id requirement should come for clients and they should view ticket log except private comments
description
I want to send html page inside description in zoho desk using api?
Is it possible to update accountId in Zoho support ticket??
I wrote below code - mp = Map(); mp.put("accountId",accountId); tkt_upd = zoho.support.updateRecord("Requests",portal,"Product Executives",tkt_id,mp); info tkt_upd; and is showing output as - {"Status":"Record(s) updated successfully","Time":"2017-09-19 09:34:59"} but when i check the response from API - https://desk.zoho.com/api/v1/tickets/<Ticket_Id> then, there is no change in the Account Id.
how to set certain mails directly send into certain department in zoho?
Hi there, How do I set emails from one particular email address to be send to one certain department in zoho desk? thanks Betty
Can`t add Timentry to Ticket via API
Hallo, at the 08. August, i build a Creator Function, that added timeentrys to a Ticket on form input. This works fine. NOW i must use this function, but i become the Error: "Problem occured while processing the request" my Code: ticketmap = Map(); urltwo = "https://support.zoho.com/api/xml/timeentry/addrecords"; XMLticketRequest = "<timeentry><row no=\"1\">"; XMLticketRequest = XMLticketRequest + "<fl val=\"Ticket Charge Type\">" + "Customer Service" + "</fl>";
No of tickets per page
Dear Team, Currently no of tickets per page is 20. Can we increase this to 40 or 50 or can see all ticket on one page with scroll down button. let us know
Disabling Zoho Spam Filter
Recently Zohos Anti-Spam filter has been running rather fiercely in my company's Zoho resulting in many legtimate tickets being thrown into Spam without us knowing. I was wondering if it possible to disable a spam filtering system for a department of a Zoho license but not for the whole of a Zoho license (I ask because I assist in managing the Zoho for our accounting department where we've had this issue, but I don't want to disable the spam filters for our Support team)
Desk to CRM data transfer
Hello Dear Colleagues! I have complicated situation when one exemplar of module "Contacts" could be associated with more than one exemplars of "Accounts". In this case comes up problem with correct matching tickets with Account. So we created custom field in Ticket form, which is manually filled with correct account name. Is there any work around to parse tickets by ZDeluge, and, if text in custom field check with Account name in CRM, script gets ticketID and add it in custom Multi-line field
"Leads" from Zoho CRM Import
We've been using the Zoho Support and CRM integration successfully (while it is some extra time for us to have to manually sync it a few times a day, its manageable), but it seems there may be something fairly large missing: The import of leads. So far the only thing that has been importing for us has been contacts and accounts, however we have non-contacts/accounts email us interested in our services. Because of the discrepancy, we have to manually create a lead with contact details in both pieces
Zoho Reply API issue
I want to reply from my appplication using zoho api name[reply] and pass fromaddress="test@gmail.com" and toaddress="support@sigmasolve.zohodesk.com" at that time giving below error..can you help me..? This is my API :- https://support.zoho.com/api/xml/cases/reply? authtoken=c363303f08f1c7c28d098df319817a1e&portal=sigmasolve&department=sigmasolve&id=211163000000222003& fromaddress=test@gmail.com&toaddress=support@sigmasolve.zohodesk.com& content=sample22 test from nop&subject=testing2 This is my
Consolidate Ticket Views
Hi, Is there any way we can customize/clean up the ticket view options in Zoho Desk? I have 15 different views available, but I'd like to turn off the ones I don't need and create/manage custom ticket views that I've created. For example: - All Tickets - Open Tickets - Closed Tickets - Tickets for Review I understand that the templates are there to help others, but I'd like to be able to turn them off if I'm not using htem.
insert already existing ticket thread
How to insert already existing ticket thread data through API with passing XML data... Is there any API available ? can you help me..?
Invitation emails won't be sent
Hi there, When inviting a new user from our Zoho Desk, the invitation email doesn't get sent anymore. I've changed the texts in the template, but still no result. To check if there was any issue with the recipient, I sent a test invitation to a dummy account in our company and did a mail trace. The invitation was never offered to the account, so it looks like something is going wrong on the Zoho Desk side. Can someone help me solving this issue?
Support ticket closure not triggering Customer Happiness Survey
Hey Zoho, New to the desk and Zoho, could someone explain why my customers are not receiving registration e-mails, or satisfaction surveys?
Zoho Desk Exporting Question
Hi, I'm looking to export all the tickets for a specific view which is a fairly easy task in and of itself. I just was wondering if there was a possible way to make it so that the exported sheet of tickets can make a note of whether it has an attachment on there. I'm looking to go through invoices and our emails with attachments tend to be our invoices and I want a quick way of picking them out! Thanks!
Custom Views, Labels, and Color-Coding in Zoho Desk
Are there novelties about customizing the Tickets Views with Fields, Labels, and Color Coding in ZOHO Desk? Best Regards Claudio Caffa
Multiple Departments in Livechat
It is possible for a customer to select what department they want to speak with in live chat. For instance Support, Billing, Sales?
Delete Agents/Users
I'd like to delete an agent/user entirely rather than simply deactivate. Can this be done?
SPAM
My own replies are getting marked as spam. How do I stop that?
Order Starred Views by Alphabetically?
Hi, we have created a few views and mark them as Starred. In the Starred View list, the order is by creation date. Is it possible to order it by view name alphabetically??
Credit Card info stored in Chat
When a customer initiates a chat session and offers their Credit Card information. Once the Chat is closed it is then created into a ticket. I notice that in all formats 4711-1234-5678-9012 or 4711 1234 5678 9012 or 4711123456789012 all this is store in the ticket without being masked. Are there any plans to mask this type of string on a current conversation or in a closed ticket, or is this there a way we can mask it our selves?
Zoho Desk API Time Entry - Limited Success using commands
I have begun using some of the Ticket Time Entry API calls with limited success. For example, This command returns good data: curl -X GET https://desk.zoho.com/api/v1/tickets/143060000002887087/timeEntry -H "orgId:12345" -H "Authorization:Zoho-authtoken 12345" (for this post, I removed the actual org Id and auth token) So I can retrieve any time entry data for a ticket, but I cannot add a time Entry to an existing ticket! That is my problem. This is an example of the command I use, but the response
Amazon Connect on Zoho.eu for Desk
It is good to see that Amazon Connect is supported in the US but will it be available on the EU server too?
Run Round Robin Feature After Record Has Been Created
I am new to the Zoho Desk program and have run into a unique need right away. It appears that the Round Robin feature only works when a new ticket is received. In our use case, each ticket needs to be reviewed and fields updated prior to assigning to our agents (using round robin logic). Am I correct that the system, as designed, will not accommodate this need? Is there a way to call the Round Robin feature via custom functions?
Unable to process your request
Good day, when trying to add a new agent, I keep getting a "unable to process your request" and some field are in red, but no matter what I do it will not add a new agent.
Help! Switching from Zendesk to Zoho Desk using Zwitch
I am migrating from zendesk to zoho desk via the Zwitch in Zoho Desk. I was told an email would be sent to tell me how long the migration should take. However I have checked every folder and never go it. It has been in migration status for 16 hours now. In Zendesk I have 114 organizations and a total of 400 tickets and think that this time is excessive for not alot of data. Is this normal? How do I know it has not hit a glitch? Anyway I can manually stop and restart it? What is the typical time
invalid_user when logging into support portal
Hi, I'm unable log into the support portal to raise tickets. When logging in using the Zoho link, I am taken to a permissions page which I accept. I'm then redirected to an "invalid_user" error page, and I'm unable to go any further. Is there anything I can check?
Zoho Desk user 'closed' and cannot activate
I am trying to activate a user but it appears as CLOSED, so I cannot activate it. Please help.
Is There a Way to Downgrade My Zoho Desk to the Free Version
Is there a link to downgrade my Zoho Desk to the free version from my dashboard without waiting for the trial ends. Thanks Surya
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