I'm not able to sync my leads from Zoho CRM to Zoho Marketing Automation
Hello!! We are trying to run a trial marketing automation within our internal team while trying to integrate leads from Zoho CRM. But as we tried to sync leads from the Zoho CRM to Zoho Marketing Automation an error pops up displaying "Organization is
Tracking Snippet not working in Zoho Marketing Automation!
First off, the fact that you have to wait about 12-24 hours for every response is terrible. How are we supposed to conduct business? Second, we have been trying for several days to get the Tracking Code Snippet in marketing automation to work, to no avail.
Facebook Error: Unable to create Page Tab. Try again later.
First this is a very poorly worded error message. We should never be asked to try later. We should be led immediately to a resolution. Everything always seems to be later. Well, Is it later yet? For almost a day, I have not gotten any further with the Marketing Hub. I have state of the art website hosting. We have the latest version of WordPress. We have great technical support. We have not been able to install the Zoho Marketing Hub Plugin. Back to the Social Campaigns... I added my FaceBook
Zoho Marketing Hub error to send forms
Hello. We have a problem with the MH forms, the captcha field is gone and the form does not redirect correctly to the configured URL, we have already cleared the cache, anonymous tab and all the basics, the following error appears on the console: Follow
Marketing Hub Google Analytics Integration
Can anyone explain how exactly the Google Analytics integration works in Marketing Hub? I can't seem to find any information on it at all. The integration says "Import Google Analytics Report." But I can't actually find anywhere to perform this functionality and I'm also not able to see where there is any data being brought through from Google Analytics. Thanks in advance.
The goal doesn't work
Hi, We created the website with Zoho Sites and connected it with Marketing Hub, we can see how many visitors, create event, and even create tracking URL. We created goals with the setting visit a particular page and with selected the right page but the goals weren't counted.
Need to set workflow or journey wait time (time delay) in minutes, not hours
Minimum wait time for both Campaigns workflows and Marketing Automation journeys is one hour. I need one or the other to be set to several minutes (fraction of the hour). I tried to solve this by entering a fraction but the wait time data type is an integer
Zoho Marketing Hub emails going to spam despite authenticating my domain and setting up DKIM.
My emails are still going to spam despite following all the instructions provided by Zoho help. Please can you advise me on the next steps to resolve this? I also noticed that when my emails go to Yahoo addresses they are delayed by a number of hours
Email Campaigns overview page is missing SENT DATE and # people sent to!
I would like to see the date the email campaign was sent, so I can understand and track when each email campaign was sent. Right now, unless you go to a contact who received a campaign, you cannot see when the campaign was sent (!!!!!!). So, if my boss
Connect button for Zoho Marketing Hub Wordpress plugin not working
After installing and activating the Zoho Marketing Hub WordPress plugin there is a red button that says connect. I assume this is to connect the plugin with my Marketing Hub account. I have tried several times clicking the button and nothing happens. I tried again by deleting and reinstalling the plugin with no changes. This is the Marketing Hub plugin V 1.2.2 on Wordpress V 5.5.1 Thanks!
Journey trigger taking half an hour or more to process
I've set up a journey with the trigger set to someone being added to a list. I have an email that goes out with no delay when the contact is added to the list, but this email typically takes half an hour or more to actually get through processing and sent out. Ideally, the person would get their welcome email immediately when they join the list. Is there any way to reduce this processing time? Since the welcome email contains information that my contact needs if they don't get it right away they
What is the reputation of Zoho Email System when sending emails
I want to know what is the reputation of Zoho Marketing Automation when sending emails. I have read that only 10% to 15% of the emails sent out get delivered. I understand that if Email Relay is not utilized then Zoho's reputation is pretty bad. I validate
Deliverability
I have been doing a regular email weekly for the last 6 months. During this time, the open rate is consistently around 20%, representing 500+ opens on the list. It has been as high as 700. These last 2 weeks, this has dropped to 300, so almost halved,
Library - NO IMAGE PREVIEW
So annoying, some folders are not showing the thumbnails/Preview of the images inside the folder. Specially when created the form and trying to change the background image there is no preview of the images within the folder.
Web Assistance URL ISSUES
Already added the code in the page i wanted to track. but somehow the page URL cant be seen.
Cookie policy banner
Hello!! I have configured the Cookie policy banner but it does not appear on the web, I have installed the wordpress plugin for MarketingHub. regards
How i can remove a domain from Smart URL?
Hi everyone, I have some troubles when using Smart URL in Marketing Hub. Can you help me? The first, I chose a wrong domain and now i can't remove it to replace a new one. How can I remove this domain from Smart URL? The second is: What do I need to do to display the indicators at Touchpoint? Now this part of me is empty, although I have done everything. Thank you for your help.
How can I add buttons to my Emails?
I need to be able to add buttons to my emails fore the reader to choose what to do next. For example: Button 1 will result in a new customer journey to be triggered Button 2 will result in a pop-up appearing to capture some data Button 3 will be a no thank you selection. I cannot work out how to implement these. Please advise.
ZMA V2 is great but...
Hello In v2 there is only Shopify or Zoho Commerce, it will be great to add Woocommerce (abandoned cart) we can't use the V2 because that features is not yes implemented, we plan to use campaigns and Zoho Marketing Automation V2 both but we can't because
URGENT -Wordpress Pop up form
We are trying to set up in Marketing Hub what is currently implemented since wordpress. A call to action button that opens a subscription popup to our newsletter How to connect the popup form that we created in wordpress so that it opens in Zoho? See screenshot attached
10 Email Journey broke Marketing hub
I have spent the best part of a day setting up a 10 email journey on MarkingHub and it has now just stopped working, every time i try to do an edit, it just freezes up no matter how long I wait for it to process it just keeps locking up. 10 email Journey.. and I've tried to call support, no one picks up the phone. you email a problem in its "ill get the developers to look at that for you" and then you just don't hear back fast becoming very disenfranchised with Zoho, particularly marketing hub
Very long URLs not supported
https://payments.zoho.com/ResellerCustomerSignUp.do?id=9be69a16c42c295444f282442d212c24e909ec9e31902f192d308a09bdb5e9a3 - this link can't process
Open Rate Decreased after moving from Mail Chimp to Marketing Hub
Hi, My company recently switched from MailChimp to Marketing Hub by Zoho. We noticed that our open rate dropped from an average of around 25% to around 15% on the first few campaigns sent from Marketing Hub. Can anyone provide insight on why this may have happened? Thank you
Unable to activate a journey
I'm unable to activate my journey, despite having upgraded my subscription "Dormant". Usually, there would be one activate button; however, this time it doesn't show the button but shows "You can avail this feature by switching to the paid plan".
Cannot sync Zoho Analytics database
When I'm trying to create a sync with a Zoho Analytics Database, the "Database name" dropdown list is empty. I have checked into the account details, and the ZSC key is set to "oauth". I supposed this value isn't right, but I cannot find any ZSC in Zoho
Editing workflow field mappings for 'Push to CRM': list of CRM fields disappears
Hi I'm creating a workflow on a mailing list to push data from ZMH to ZCRM. When I first create the field mapping, I see the correct list of CRM fields (screen-1419). If I then save it as a draft, or clone it and try to edit the field mappings, I don't
Cannot edit cookie policy banner
Hi there, I want to add the cookie policy banner to my website, however the banner appears at the bottom of the page behind the SalesIQ chat widget. I wanted to move the cookie policy banner to the top of the page so I clicked the Edit button but I get a page that says I do not have permission. I am an admin and created the account through Zoho One. Thanks Craig
Zoho Journey - ZOHO MARKETING AUTOMATION
I’ve encountered an issue while working with a journey in Zoho Marketing Automation. After creating the journey, I wanted to edit the "Match Criteria" settings. Unfortunately: The criteria section appears to be locked and not editable. I’m also unable
Shared account for MH and Campaigns
I need to have a shared account between Marketing Hub and Campaigns. I dont mind if my current MH account is deleted and recreated. Please let me know how we can make this happen since it is critical that if I run a Lead Nurturing campaign from MH or if I run a dedicated email campaign from Campaigns, I should be able to see both the data in the CRM.
Mail Problem
Hello everyone, I have asked support several times, but unfortunately they couldn't help me at all. If we collect leads (GDPR activated) via Marketinghub, on the one hand normally an opt-in mail is sent and later a journey is triggered. Now to our problem: our leads do not always receive an opt-in mail or mails at all. This happens especially with large providers such as gmx.de/gmx.at or other providers. I honestly don't know what else I can do. The DNS settings have been checked and I also received
CRM Lead Creation - Mandatory Fields
Hi Team, We're encountering an issue when trying to set up a journey that ends with a lead being created in the CRM. We have a few mandatory fields in the standard Leads layout to control the information our sales team are entering. This seems to be stopping MH from creating the leads as the CRM is rejecting them due to those fields being blank in the MH data. The Journey report only shows the lead was skipped, however upon checking with Zoho Support they said it's because the fields required by
Error sending data into Marketing Hub
I created a flow that sends data into Zoho Marketing Hub. During test, the flow works fine. But during live execution, the flow fails. The error message is: Zoho MarketingHub says "Fehler beim Abonnement. Bitte warten Sie etwas ab, versuchen Sie es dann noch einmal." (Error with your subscription. Please wait a moment and try again). Any ideas? Thanks
API integration
Dear Sir or Madam, We start using your platform and faced a few issues: 1) If we update a field with an API it is not triggering updates in journeys 2) According to your documentation, we need "trigger_key" to trigger the journey with API, but when we get the info about journeys there is no trigger_key field - only Journey_key and with it it doesn't work. 3) Journey through your system couldn't go for one lead more than 1 time. The best way if we can trigger the journey with our system every
Live form url character limit.
Greetings, We've noticed that when you add the url of a live form, on the selection pane (where you select/click a the form), the iframe fails to load. When we try shortening the url to a certain length, the iframe loads just fine. This is fine for most cases, but for SEO, we need to have the url/permalink of the page to be a certain length, to accomodate for the keywords on the link. Is it possible to increase the max length of the url used by the iframe? 255 characters should be sufficient for
Website insecure when using Zoho Marketinghub
Hello, I've been using MarketingHub for a simple pop-up (for now, just that) but when i have the snippet active on my websibe i get an insecure message from Google Chrome: If i remove MarketingHub Snnipet from my website the error disappears, so its really a problem with Marketinghub. the image says: "The connection its not totally safe" "The atackers may see the images you are seeing in this site and deceive you by changing them". How can i make this warning disappear? Thanks
I have 2 problems
Hi, I have 2 problem: first: when I create a journey and select trigger form, I don't see my form created on app forms second: when I create an email and I try to insert a image, I click on camera icon but nothing is happening thanks
Email campaign editor not working
Anyone else having issues editing images or anything other than text in the email editor? We are running into many roadblocks with this? Wasn't working yesterday nor today?
Problems with URLs and Template editor email marketing signature.
Hi, I am trying to promote some ebooks in an email signature campaign. The first problem I have is I paste a URL and I continually get an error. I have been able to get them to work if I manually type the URL, but it seems I should be able to paste a URL as it if faster and less prone to errores. The other big problem I have is that the card editor for the pre-built templates is totally different than the email template editor and I can find no instructions on its use. My attempts have only brought
Issue with DOMAIN AUTHETICATION
Hello, Please i am trying to set up spf/dkim for my account. there is a 3rd domain the system generated automatically which i could not verify as i don't own the domain. Here are domains i have verified and that i own: 1.beginnersbase.com 2.beautyandsalonmarketing.com This is the auto generated one that i couldnt verify beautyandsalon.com can i ignore it please? and how can it be deleted ... thanks
activity tracking
Hello, We have faced some issues with zohoMarketingHub lately and the issue is being that a lead can't enter the journey more than once. We want to send emails to our leads, currently we are planning to send them through zoho crm but we still want to use the tracking system that MarktingHub is providing. Is there any way to embed those tracking links inside our email templates so we can track when a client opens the email and interacts with the content in this email? Is there any workaround?
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