My language doesn't change
I change my account to Spanish / Mexico, but I doesn't change in the main board. What can I do? Thanks!
Zapier integration
HI, I have noticed that with your zapier integration, it does not matter what pipeline you map it to, it wont work, it will always send it to your 'qualification' stage on the first pipeline.
Microsoft Teams integration
Hello, I would like suggest that it would be a great feature and benefit if Bigin could be integrated with MS Teams. Teams is now pretty much the defacto app for collaboration for small mid-size business' and it would very beneficial to be able to share Deal data in Teams. Thank you for considering this?
Reporting?
Does Bigin have reporting capabilities? I didn't see any functionality for that.
Bigin: Recent Updates
Hello everyone, We have released a bunch of enhancements recently. Here is a brief introduction to each of them. Mailchimp Integration Mailchimp Integration for Bigin lets you synchronize the audience list in Mailchimp with the contacts
Contact activity not updated with calendar event through Zoho Flow
I'm creating an automation with Zoho Flow to create a new contact & event when a new event is created in Calendly. I first create the contact then create an event with the contact's email address as a Participant. When I view the contact in Bigin, I don't see the event in the Activity pane for my contact. When I create the event through bigin manually it shows up in the activity pane. I believe this is a bug as it's working through manual actions.
Begin Telephony- create a deal not possible?
When I accept a call in Zoho CRM I can create a deal from that call. in Bigin, it only gives me the option to create a contact or add to a contact. Is this right? I can't create a deal from phone calls in Bigin?
25 new languages are now supported in Bigin Android app!
Hello All, In the latest version of the Bigin App (v1.1.6), we have brought in support for 25 new languages in the app. Users can now localize the app to any of the supported languages as per their desire. The list of languages that are supported are: 1. Arabic 2. Bulgarian 3. Czech 4. Danish 5. German 6. English (United Kingdom) 7. Spanish 8. French 9. Hindi 10. Croatian 11. Hungarian 12. Indonesian 13. Italian 14. Hebrew 15. Japanese 16. Korean 17. Dutch 18. Polish 19. Portuguese 20. Portuguese
I cannot select date field "Is not Empty"
Hello When creating a workflow, I cannot select date "is not empty" It allows me to select and then when I do final save for workflow it reverts to "is empty" Any help? I am using Bigin Thanks
Bigin: Product Updates
Hello everyone, We have released a bunch of enhancements recently. Here is a small introduction to each of them. Zoho CRM to Bigin Migration: Migrate data from your Zoho CRM account to Bigin account in a single click. This feature is available to Express edition users (trial and paid) and Zoho One users. Read more about it here. Zoho Sites Integration for Bigin: You can now integrate the web forms in your Bigin account with your Zoho Sites website without any coding. The integration seamlessly
Automation and Integration
Hello There We have enabled this application a week ago and submitted some forms thru our websites and still they don't show up in the CRM. Please can anyone assist and advise?
"tiny" screen
HI I tried Bigin today, on a 1200px wide screen. It seems the tool bar doesn't like so much tiny screen, all button are mixed up. I guess some design should be redone :) regards
Error when deleting Product
Hello, i am currently trying to setup Zoho Bigin. Now I´ve added all of the products my company sells, including ones i personally have nothing to do with. Now i want to delete them to keep it more simple, but get the error message that the products are connected to a deal and therefore they can not be deleted. Only Problem is, there is no deal in the deals module. In the beginning i set up some fictitious deals to check how the system works, but after that i deleted them all.
Formulario Web, campo "description"
Hola, Creé un formulario web en que agregó el campo "descripción" como oculto, con un texto "lead lanzamiento octubre" No conseguía que entrara el contacto con este valor hasta que dimos con este error en el código del formulario: ORIGINAL (no funcionaba) <textarea name = "Description" maxlength = "32000" value = "lead lanzamiento octubre" placeholder = "" style = "border: 1px solid # e2e0df; padding: 10px 15px; max-width: 480px; border-radius: 3px; ancho: 60%; "> </textarea> CORREGIDO: (OK) <textarea
Delete Bigin Account
Hello! Because of the miscommunication, my colleague has created an extra Bigin account. I have created one too and upgraded it. Now I can't add this said college into 'my' Bigin as a user: "Email associated with an existing user." None of us can find a place he can delete his account (as it's very easily managed with other Zoho apps) or do anything about it to be able to add him as a user. I know we can use some other email but I hope there is some easy and logical way to cope with it besides multiplying
Zoho CRM integration with Zoho Bigin
I am looking to add a contract sale person who is not very technology comfortable. I was hoping to let him use Bigin for his activities on the smart phone as it is more direct-to-sales. I found the integration with Zoho Contacts but not with CRM. Is this coming in the next few months? I don't want to create info silos. Ken
Importing Deals in Bigin
Tried a number of times to import Deals: mapped the fields properly, column names, tried .CSV and .XLSX formats; regardless of what I try, Deals do not show up. Bigin displayed the records as they were imported and everything 'looks' fine. Ideas?
How many user are there @. this moment for Bigin?
How many user are there @. this moment for Bigin?
Activity only AM/PM?
I live in Europe when a make an activity i see only AM/PM where can i set an european time?
Bigin: Product Updates
Hello everyone, We have released a bunch of enhancements recently. Here is a small introduction to each of them. Import notes into each module: Instead of adding notes one at a time to each record, you can now import them and get them associated with relevant records. You can import up to 250 rows at a time under free plan and up to 5000 rows at a time under Express plan. Read more about it here . Add-on for Additional Records: Users in Express plan can now purchase additional records if their
Urgent - Call Log in Bigin
How is it possible that Call logs don't register call time duration automatically? On top of it.. I can't register time of call manually. It says invalid. Is it a bug? Something not included in features? A problem with my phone or permits? Please help!
Dashboard component not showing correct information
I have added a dashboard component as follows: After saving, the dashboard is showing all Deals created since the beginning, not only for the current week vs last week. From what I can tell this is reporting per last 7-day period, rather than per calendar week.
Integration with Zoho Mail
I use both programs now and I really like that I can add leads to the CRM. So it would be nice to have that acess to Bigin too.
duplicates
I have not found a way to search for duplicates in contacts (drop Down menus) - not sure what filters to select Can you give me more specific options? Thanks, MCK
Setting call times and marking them as complete
When I log a call, I set a call time for a few minutes before the then-current time so it appears in the CRM as starting in the past. When I try to mark the call as complete, I get an error message saying "Call start time should be in the past". I checked my profile time zone and it is correct. I have attached a screenshot showing the call was started at 4:00 PM on 7/14/20 and I am trying to mark it as complete at 4:21 PM on 7/14/20. What is happening?
How to export deals by product?
Hi there. I'm using zoho, and I need to export all my deals to analyze them with Power BI, but when I export my deals, I get one row per deal in which the ammount is the sum of all the products on that deal. What I need is to get a row per product per deal. Is this possible? Example: I have a deal associated with 2 products (each one with an ammount of 500). What i currently get is: Deal 1 | Ammount 1000 What i need: Deal 1 Product 1 | Ammount 500 Deal 1 Product 2 | Ammount 500 Thanks in advance
'Sign in with Apple' is now supported in Bigin app
Dear users, In the latest version (v1.1.6) of the Bigin iOS app, we have brought in support for an additional mode of gaining access to Bigin app. You can now sign in to the app through your Apple ID using 'Sign in with Apple' option. It is easier than ever for small businesses to manage their customers. You can update the app to the latest version directly from the App Store or using the link given below: https://apps.apple.com/us/app/bigin/id1454212098 I have attached the screenshot below for
Unable to send mail after IMAP mail synchronizing
Hi Dear, After synchronizing with may zoho mail, I can check all mails in Bigin CRM. However I can't reply to those mails. Can somebody help? PS: I suggest the developers shall add Mails or Conversation on left side of boards for the users to check all mails conveniently.
Create Deal Flyout/Screen
Is there any way to modify the fields that appear in the "Create Deal" section/flyout?
Use Products module to track and manage your products in the Bigin mobile app
Hello folks, We are delighted to announce that we have added a new feature 'Products' module in the Bigin mobile apps (Android and iOS). You can now track and maintain records of all the products that you are selling from within the mobile app. This feature is available in iOS app (v1.1.5) and Android app (v1.1.3).You can update the app from the App Store or Play Store directly or using the links given below: App Store: https://apps.apple.com/us/app/bigin/id1454212098 Play Store: https://play.google.com/store/apps/details?id=com.zoho.bigin&hl=en_IN
Include Contact Details when exporting a deal to excel
It would be useful that the export tool also include address details for the Customer when exporting deals. At present it only exports a lot of behind the scenes columns and lacking the details that the user want to see or use. Currently when I export this information I am having to link them inside excel. Thanks
Voicenotes, Add product to contact, Product View Mobile
Hello, Three massive improvements would be: The ability to add voicenotes, as possible in Zoho CRM A product register on the contact record, to add specific products to contacts. View the products in the mobile version. It makes no sense for me to have all products added on the web version and then don´t have access to them in my mobile app Is there any of this suggestions planned in the future? Regards, Andreas
Color Coded Text Tags
I would like to categorize my deals by our service categories. I love that we can choose what we see on the deal cards and this would help in differnciate each deal from one another.
Exclude Domains
In the Channels->Email->Email Sharing Permission->Public There is "Exclude Domains" where I have entered our domain so that internal emails cannot be imported. This does not seem to work. I can find no help on this option. What is it supposed to do?
Email Signature
Is there any way to create an email signature in Bigin like in Zoho? Thanks!
Tracking emails sent from Gmail client
I know I can track email opens when I send an email from inside Bigin. How do I get the same function when I send email from my Gmail client?
Adding a Custom field In Zoho Bigin Problem
Hi, I am trying to add custom field for deals. In that I need to create " stage " field. But in that name I have already found in default field. How to remove that field or edit the default field.
Integration with Zoho sign to finalise a deal?
Hey team Looks like an interesting new product. What is the proposed workflow for closing a deal that includes sending a contract to a client from Bigin using Zoho Sign?
New User has 3 questions about Bigin
I own a small real estate company. I have struggled to find an easy to use and functional crm and transaction manager that I feel my agents will actually use. Been testing Bigin some for past 2 days. It has awesome promise for many of my needs. Before I spend too much time developing workflows, I was hoping someone could help me with these questions. I have searched online, however, since this is a new product, there does not seem to be much online training. Thanks in advance to all who read and
Pipeline Questions
Have a couple questions: 1) How do i bulk email to deals in the pipeline? I do not want to send emails manually instead i intend to select a few deals and send followup emails. How can this be done? 2) Is the email sequence feature available yet? 3) How do i customize the sales pipeline stages?
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