• Can't submit ticket when connected

  Hi team I hope you're doing well I have a problem that I haven't been able to find the answer to among the many topics. The context is as follows: We have a help desk for each of our departments, support for our company and support for another company.

• Account Settings

  If the email I receive is system@aimeni.com, can I reply to the other email address I created? Also, can I add other domain names to the same account? If so, is this account shared or calculated separately?

• Changing Domain

  I mistakenly miss spelt the word "Realtor" and wrote Relator.. I would like to correct it please . I have also change my payment card

• Workspace and CRM Contact Sync Updates

  Dear Marketers, We are delighted to bring you a fascinating update this holiday season. An update which will help marketers like you increase their focus and enhance contact management. These new features are designed to streamline your workflow, enhance

• Période de Congés

  Pour l'indemnité de congés payés la référence est du 1er juin au 31 mai alors que pour les RTT la période est une année calendaire. Comment gérez-vous ces différentes périodes dans Zoho People?

• Looking to Auto-Merge Duplicate Tickets

  Hi guys, I need the option to auto-merge duplicte tickets and i dont see this option available in automation , Can this be done? And if so how, Cheers

• Issue with zDesk Notifications

  Hi Zoho Team, Please check on this issue our team currently experiencing. Logging in and out was done but issue persis.

• Set print area

  Is there a way to set the print area like I can with Excel

• Bulk export of uploaded files

  I've seen a few very old questions about this in the forum, but I'm wondering if Creator offers a solution that allows users to bulk export the contents (or at least the url) of an "upload file" field in a report. It's tedious to have to export/download

• How can a customer modify their invoice amount to include a 3% processing fee?

  I understand that Zoho is not prioritizing automatically a fixed credit card processing fee, but is there functionality that I can use now to allow my customer to calculate this fee for themselves and "overpay" my invoice to account for the credit card

• Unformatted text on dropdown menu

  Has anyone encountered this problem? My dropdown fields are showing unformatted text, like what you see below This is happening to all my dropdown fields across all my apps. I tried the different language options under "localization", but that doesn't

• How to delete a bank transaction

  I keep looking and looking and cannot figure out how to delete an erroneous bank transaction, which is throwing off my balance...how do you do this? I don't see a delete button anywhere and there's no obvious way to select it (like a box next to it).

• Insufficient Privileges to perform this operation. Contact your Administrator.

  I am using the admin account which having the permission for google ads, but i have the error when try to hit Get Started in google ads tab. "Insufficient Privileges to perform this operation. Contact your Administrator". Already check the profile permission,

• How to check my email?

  Hello. everyone I am a newbie. I have tried to check it by myself but couldnt really find it. How can I check or send email? Ive tried to sign in to ZOHO and couldnt find any checking and sending email area??? How do I send or check my email? these are

• A task can be closed by a person whom the task is assigned to without the permission of the creator.

  While i was using zoho tasks i found that a task could be closed by an assignee without the permission of the creator of the task.

• Read Time Email Notification

  I need to read emails in the background to process some activity. for that purpose i'll use the REST APIs. But i don't want to keep polling remote servers for new emails. Looking for a solution or service which triggers a webhook on any new message delivery

• API Credentials Can Be Reused To Access Any Organization Including Dev & Sandbox

  When an application is created in the API Console, the client ID & secret can be used to access every single type of CRM: main (production), developer edition & any sandboxes. These credentials can be used to generate an access token for any of these

• IMAP NOT CONNECTING ON IMAPSIZE APP

  I am using an application (IMAPsize) that makes it much easier for me to create backups of my emails. However, Zoho blocks its connection. I use it for my clients who use Gmail, Outlook, Hotmail, Yahoo, and several others, but only in Zoho is the connection

• Zoho Account MFA Modes

  I have a Zoho Account and when I log into my account and go to Profile - Multi-factor Authentication - MFA Modes, it shows a message MFA ENFORCED BY ADMIN in Green colour at top right side of the screen. As far as I know, I am the admin of the account

• Help with "Record Not Found"

  "Record Not Found" is not necessarily an error message, but a situation I want to prevent from disabling my Deluge script, and allowing it to finish with some alternative output. In it, The code is in a CRM custom function, and I'm searching for a record in the "Products" module of the CRM. productSearchCriteria="(Product Name|=|" + ws1 + ")"; productSearchResults = zoho.crm.searchRecords("Products",productSearchCriteria); This 2 line approach is necessary because "ws1" is a variable. The problem

• Error creating an XML file

  I am creating an xml as string in the function Employee.generatePartA_XML_String, and then I want to save it as a file to the field "Part_A_XML", but I get the response: {"code":3700,"message":"Unable to upload a file. Please check and try again."} How

• Zoho books and CRm integration for quotes.

  I was wondering if it's possible to have the integration above but not have it create a contact on the account each time we do a quote. So if compagny A as a primary contact for billing assign to the account. If we make a quote in the CRM using the integration

• Can You Check To See if People Opened Emails?

  Is there a way to see if someone opened up your email? Or to see what they clicked on it and/or if they forwarded the email to someone else? I'd be nice to have access  to that and have it automated so you knew when they looked at it, etc.

• Understanding Goals

  How do I set A/B Test goals to trigger and add to conversion when someone visits a specific page? Example: User visits: domain/landing-age … and then goes to domain/subscribed (trigger conversion) … and then goes to domain/store (trigger conversion) …

• Zia & Zoho Recruit: A Recruiter's Dream Team!

  Finding the perfect candidates for a job opening is now more straightforward than ever with Zia’s Candidate Matches. Zia understands candidates as humans with career profiles instead of a string of keywords. This enables her to find “the perfect match” for your job openings as she can match their experiences, skills and proficiencies with the job’s requirements and grade them accordingly.  Assume you have 100 candidate records and five active job openings that all 100 candidates are eligible for

• Migration Wizard not available - trouble importing opening balances from Wave

  Hi there, I have signed up for Zoho book from Wave and initially imported some data (customers, chart of accounts) using the Migration Wizard. Now I am at the beginning of the new financial year and wanting to import more data such as opening balances. 

• Manage different delegated expense accounts from mobile app

  Hello, I have several expense accounts of my company delegated, but from the mobile application, I can't find the option to add or choose any of the accounts I have delegated. It only gives me the option to register expenses with my account. From the

• Error 550, no such user here

  Hey guys My web developer has recently updated my website DNS records, and since then I am getting that error daily "like 20 to 25 times a day" what can I do to rectify this plz?

• changing cell background color in table!

  Hi How can i change the cell background in table? regards sh.z

• zoho.com account was automatically added to the zoho.com Azure Entra ID user directory

  Update: It appears this happened in late 2017. I tried to find another way to communicate what is a pretty significant issue. I discovered that there exists a zoho.com Azure Entra ID tenant. If I try to use my zoho.com account in my organization's Microsoft

• Collecting lead through zobot and posting it to zoho crm

  We have integrated whatsapp with zoho salesiq. So when a person chats in our official whatsapp number that chat will be handled in salesiq platform. But we also get potential leads through this chat, but not all chats are leads. To address the issue we

• Calculate End Date based on several fields and factors

  Hi all, I was wondering if it is possible to achieve this thing with Formula Field or Function: We have several fields that needs to be taken in consideration when calculating End Date. Relevant fields are: Meal Start Date (Date Field) Meal End Date -

• Searching within Workdrive in Entity pages

  Hi I have a great idea. It would be great if the Workdrive section of the Account, Contact, Deal etc pages had a Search box next to the title so that one could easily filter the files. We're finding that some of our Accounts/Deals end up with lots of

• GoCardless- Mandate Sync.

  We are more than happy to announce an important update to our GoCardless integration. The latest update will automatically fetch the direct debit mandates of the existing GoCardless users to Zoho Invoice accounts, and you can start collecting payments

• Zoho Creator Upcoming Updates - October 2024

  Hello all! We continuously strive to enhance and improve Zoho Creator with new capabilities. Continuing with this journey, we're excited to share the latest developments and progress with you. Now, let's dive into the updates for this month: Widget JS

• MX records are correct, however MX verification fails

  Our MX records are configured correctly, however the MX verification step fails. Please see the attached screenshot. The domain is framer.ly We know the configuration is correct because we have been using Zoho for a number of years, however we accidentally

• IMAP not syncing

  Since yesterday (at least that's when I first noticed it) my IMAP clients on my MacBook and iPhone aren't syncing properly with Zoho. Looking on webmail I see messages from today that are just not appearing in my mail client on my devices. It just seems

• Thunderbird no longer receiving emails

  Since 8.15 am yesterday. Three machines all running Thunderbird. Three different ISP's. Emails in inbox are no longer downloading (sporadically they do then stop again). I can send but messages do not appear in the sent folder. Webmail working OK. Android

• Creator Simplified #8: Calculate business hours between date-time fields in Zoho Creator

  Hey Creators!It's time to learn something new and simplify your app development journey with Zoho Creator. Requirement Calculate business hours between two chosen date-time inputs. Sample Use-case In a Project Tracker application, the team lead selects

• Video streaming on Zoho Creator

  I used the video upload field in my form for my public users.  Upon recording and uploading their video, I am able to view the videos in my apps. The issue I am currently facing is that the playback of the video is very slow.  Every few secs, the playback video would pause and a circular image would appear suggesting that the video is still being downloaded.  My video file is only 1 min long and is about 20MB.  My connection to the internet at the point of testing is around 32Mbps (download speed).

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