Namaskaram! Help Desk Portal becomes a key touchpoint for a company with its customers/partners. Its capability with tickets, knowledge base et al makes it an indispensable tool to a company's external network once they get hooked to it. From this perspective, it will be wonderful if we could have a mobile app for Help Desk Portal users wherein they could remotely check ticket updates, view latest articles from the company on the go. 

Looking forward to it, Desk Team!

Great work so far! Kudos and hats off!