Hi, I want Zoho Desk to open the related Customer Contact Card when an advisor accepts the call on 3CX. 

They already manually copy the number and search Zoho Desk but surely there is a way to make it automatic?

I have found https://help.zoho.com/portal/en/community/topic/contact-search-api-sends-204-every-time which seems similar to what I'm after so I'm sure its possible.

Thanks Steve