Dear Zoho Desk Team,
Greetings!

We would like to request the addition of a feature that allows users to add a favicon displayed in the Zoho Desk Survey window. Currently, there is no option to set a favicon.

Customizing the favicon would allow businesses to provide a more consistent and branded experience to end users, especially when surveys are sent post-ticket resolution or for customer feedback. This small visual detail plays a role in reinforcing brand identity and professionalism.

Use Case:
Our organization sends out surveys regularly via Zoho Desk, and these are often accessed in browser tabs alongside our main website. The ability to display our company’s favicon would create a seamless experience and align better with our visual branding.

We would appreciate it if this feature could be considered for future updates.

Thank you in advance for your attention and support.

Best regards,
Ram Freedman