A lot of our clients are still very fond of talking to us over the phone or via email. We try as hard as we can to funnel them towards the idea portal to submit their improvement requests so that we can give them visibility and interact with the entire community, but it can sometimes be quite a challenge since they are not familiar with the concept. In order to help them, it would be great to be able to report an idea and assign it a reporter within our zoho desk contacts list. That way we could create the ideas in the portal under the true reporter's account and then send them the link so that they can see that it's there and start interacting with the rest of the content that's available.

So there you go, the goal for us is to reduce the friction that most users encounter with the concept of an idea portal. Once they're in, we know they're coming back, but we want to facilitate that first interaction so that they don't feel like they have to do things twice.

Thanks for taking the time to consider this improvement ;)