I oversee ZOHO help desk for a regional education authority ( like a school district) with over 40 locations. Teachers at these locations add their own tickets using the Web portal and select their location from a customised field in the portal form.  The volume of tickets is small but the Managers at each location would like to see the tickets for their specific location before IT staff arrive for on-site  work.  (It is not possible to incur the expense to make all managers agents)  Is there a way to provide this visibility to managers, (they will not require to change tickets in any way).

I fear that without this facility they will move away from ZOHO Desk which all agents are happy to use.