Account suddenly canceled for no reason!

Account suddenly canceled for no reason!

I can't access my account. After persistent calls and emails I received a matter-of-fact response that I cancelled my own account. I absolutely did NOT cancel my account. I had just upgraded and paid for entire year! I'm at a loss here. I can't get anyone to respond to my issue with any compassion or willingness to help. I'm using the account of one of my team members to post this message.